Member Advocate - Vheda Health
Columbia, MD 21044
About the Job
We're Hiring a Member Advocate to Join Our Team!
This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-risk populations. We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Member Advocate, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
Telephonic Consultation: Provide telephonic consultation to assigned patient cohorts to triage and assess for disposition.
Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement.
Team Collaboration: Collaborate with clinical services, health coaching, and member support teams to coordinate services for assigned patient cohorts.
Relationship Building: Develop, communicate, and maintain strong working relationships with the clinical services team, providing support and consultation as needed.
Patient Education: Facilitate and/or delegate patient education in support of standards of care and best practices using the most appropriate modality for each member.
Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources.
Required Qualifications
Minimum of 1-3 years of experience in a medical care setting.
General knowledge of chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
Proficient with technology and web-based applications.
Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
Demonstrate effective communication skills with compassion and empathy.
Possess exceptional interpersonal, organization, and communication skills.
Additional Preferred Skills
Background in Urgent, Emergent, and/ or front/back medical office care settings.
Proven track record working with diverse populations.
Understanding of Medicaid and/or Medicare
Experience with telephonic provider and/or patient outreach.
Experience with supporting Care Coordination and/or Case Management.
Fluency in Spanish preferred, but not required.
Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.
Vheda Health Benefits
At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:
Competitive salary
Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
401(k)
Unlimited paid time off
11 paid company holidays
Engaging team events
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
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