Member Engagement Representative - River Crossing YMCA- Lehigh Valley Region
Easton, PA
About the Job
River Crossing YMCA is looking to hire a Membership Engagement Representative!
ABOUT RIVER CROSSING YMCA
River Crossing YMCA is a charitable, nonprofit organization committed to strengthening our communities through membership and programs that foster youth development, healthy living, and social responsibility for all. If you are interested in contributing to the largest Youth focused non-profit in the country, please read on!
Membership Engagement Representative Salary: $11.00 per hour
Membership Engagement RepresentativeHours: Hours vary based on shift (Part Time)
Membership Engagement Representative Responsibilities:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships and programs
- Builds relationships with members; helps members connect with one another and the YMCA
- Manages and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
- Applies all YMCA policies dealing with member services
- Accurately execute all welcome center procedures
- Performs all sales including membership, program, and merchandise with accuracy into the Membership Operations system
- Complete daily shift close-out report at the conclusion of the shift
- Participates in staff meetings
- May monitor the locker rooms as required
- Performs other duties as assigned
Membership Engagement Representative Qualifications:
- Certifications required within thirty (30) days of hire: CPR/AED, and First Aid
- Excellent interpersonal and critical thinking skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales, or related experience
- Basic knowledge of computers
- Able to effectively communicate and build relationships with Y staff, members, and vendors
- Excellent verbal and written communication skills
- Good customer service skills, high ethical standards, an appropriate professional image, and a team player
- Must possess sound technical skills, analytical ability, good judgment skills, and a positive attitude
- Bi-lingual (Spanish) helpful
Membership Engagement Representative Benefits:
- Supplemental insurance benefits (Voluntary Accident/Injury, Hospital, and Cancer coverage via Aflac)
- 12% employer contribution to your YMCA pension plan
- YMCA Membership
- Up to 100% off of Childcare and Camps
- Exceptional growth potential for your role and career
Salary: $11.00 per hour
Job Type: Part-time
YMCA is an Equal Opportunity Employer All Qualified Women, Minorities, Persons with Disabilities, and US Veterans Encouraged to Apply
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this nonprofit job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!