Member Engagement Specialist - Lafayette Federal Credit Union
Rockville, MD 20852
About the Job
- Do you have a passion for people and value friendly, welcoming interactions?
- Do you value helping people find solutions to their needs?
- Do you see every challenge as an opportunity and keep trying until you get it right?
- Do you have experience in a financial call center environment?
If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Member Engagement Specialist to join our dynamic team!
NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.
The MES is a hybrid role, meaning it entails a combination of remote work and in-person attendance.
- Answering inbound member calls with kindness and professionalism. Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
- Conducting member outreach calls to identify product opportunities.
- Proactively take ownership of member needs and resolve to the fullest extent possible
- Cross-selling and promoting Credit Union products and services.
Our ideal candidate will have one to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off & holiday leave
- Educational assistance
- Commuter benefits program and more!
About Lafayette Federal Credit Union:
When you choose a Lafayette Federal career, you choose to work in an environment where member focus is our bread-and-butter.We have a stable presence in the Washington Metropolitan area, a tenacious spirit and a genuine love for what we do — serving our members. If you seek a career in banking, our job openings offer you an excellent chance to learn and advance. We are a strong organization, poised for growth, and we are constantly broadening our reach.We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It’s part of who we are.Consider a Lafayette Federal career if you want:An opportunity to make an impact in the lives of our membersA chance to work with some of the best minds in banking todayA forward-thinking benefits plan and competitive payAn environment that values differences in peopleEmployee Benefits:We are committed to maintaining an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being and help plan an exciting future.! We offer an outstanding benefits package that includes: • 401(k) with Employer Match and Profit-sharing• Generous Paid Time Off Package• Group Health Insurance for Single and Family Coverage• Flexible Spending Account• Health Savings Account with Employer Funding• Life and Accidental Death and Dismemberment Insurance• Short and Long-Term Disability Insurance• Dental Reimbursement• Commuter Benefits• Educational Assistance In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees!*Lafayette Federal Credit Union is an equal opportunity and e-verify employer.*EOE/AA/VETERAN/DISABLED