Member Service Executive - LetsGetChecked
Vinings, GA
About the Job
LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Job Summary:
The Member Services Executive will be focused on delivering an exceptional member experience by providing dedicated support and guidance throughout the home health testing process. This role is designed for individuals with a strong background in customer service, technical troubleshooting, IT Support and a passion for helping others.
The Member Services Executive will assist members in enrolling in the various programs, navigating online systems, and troubleshooting technical issues, while also coordinating with clinical staff to ensure seamless care.
Responsibilities Include but are not limited to:
- Handle inbound phone and email inquiries related to account setup, system navigation, test kit status, and program information.
- Provide technical assistance with multi-factor authentication, online account setup, and general IT troubleshooting.
- Make outbound calls to assist members with program enrollment and follow-up on test kit returns.
- Make outbound calls to enroll members in programs and respond to IT related queries..
- Complete system documentation to ensure that member records are complete and accurate.
- Document member interactions and ensure records are updated and accurate within internal systems.
- Collaborate with clinical teams to ensure members receive appropriate clinical support based on program guidelines.
- Test new system features and enhancements, providing feedback to ensure functionality meets Care Team requirements.
- Suggest improvements to standard operating procedures and best practices based on member feedback and operational insights.
- Assist with special projects and other tasks as needed to meet company objectives.
What we are looking for…
- Previous experience in a customer support or technical support role, ideally within a call center environment and/or healthcare industry.
- Bachelor's Degree or equivalent work experience.
- High comfort level with technology, particularly Google tools, and the ability to troubleshoot technical issues effectively.
- Experience with Amazon Connect and Salesforce is a plus.
- IT Support Experience is a plus.
- Ability to work independently in a fast-paced, remote work environment.
- Strong organizational skills, written and verbal communication abilities, and attention to detail.
- Critical thinking and problem-solving skills to assist members in resolving technical or system-related challenges.
- Excellent teamwork and collaboration skills.
- A natural ability to demonstrate empathy and a genuine desire to help others.
Benefits:
Alongside an hourly rate of $21, we offer a range of benefits including:
- Health insurance and an Employee Assistance Programme
- 401k
- Annual Compensation Reviews
- After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
- Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
- A referral bonus programme to reward you for helping us hire the best talent
- Internal Opportunities and Careers Clinics to help you progress your career within the company.
- Maternity, Paternity, Parental and Wedding leave.
Why LetsGetChecked
At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.
By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.
Our Commitment to Diversity, Equity, and Inclusion
At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/