Membership Community Manager - NSTXL

About NSTXL

The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, ensuring the development of better, cheaper, and faster defense capabilities. We offer a unique and simplified approach to rapidly develop, demonstrate, and assess prototypes that address a range of operational and installation needs, from individual Warfighter technology up to large-scale installation projects. NSTXL delivers technology to the Warfighter by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions.

Each of our OTAs is a distinct member-based not-for-profit with its own membership that is managed and serviced by NSTXL. Currently, our OTAs have more than 900 corporate, non-profit, educational, and financial institution members. For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on a wide variety of topics.

Job Description

The Membership Community Manager will be responsible for the complete NSTXL membership experience. This role is focus on the strategy and execution of all membership activities including new member outreach, onboarding, and retention. They will obsess over the member journey, always looking for ways to engage and grow the network. The Membership Manager will also be responsible for maintaining our membership database and outreach channels, to ensure all data properties are maintained and all requests are responded to and solved in the identified time frame.

This role with work closely with the Program Marketing team to build growth campaigns ahead of solicitation needs, ensuring our membership network is prepared to meet future and current program needs. They will also be responsible for managing the Membership Coordinator and Membership Content Specialist.

Responsibilities

• Create an exceptional membership experience from application to renewal that supports a mission-ready membership base.

• Manage, mentor, and coach the Membership team, currently a team of two.
• Develop and implement membership growth campaigns to strategically expand the network, analyzing market trends and competition to identify targets and opportunities.
• Represent NSTXL as the primary member contact online and at events and tradeshows.
• Collaborate with events team to host quarterly member engagement and networking events.
• Manage and optimize the membership portal and networking platforms to increase in engagement and improve the user experience.

• Work with the website development team to ideate and create new portal features to improve the membership experience.
• Collaborate with the Marketing Operations Manager to map, clean up, and manage workflows and data integrations across the portal and CRM systems.
• Report on member success initiatives and improvement plan/roadmap.
• Continuously collect member feedback via surveys and other interactions, disseminating all feedback across the organization and creating plans to address the recommendations and improve their experience and education.
• Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services.

Basic Qualifications:

• US citizen.
• Bachelor's degree in Marketing, Business, or a related field.
• Minimum of 5-7 years of marketing experience, 2+ years managing a membership community

• 2+ years experience managing a team of 2 or more

Preferred Skills/Experience

• Creativity and a passion to grow and nurture a membership community.
• Ability to build and implement a comprehensive membership strategy and member success roadmap.

• Deep understanding of customer journeys and lifecycles with experience creating acquisition, retention, and engagement strategies for member groups.
• Advanced reporting skills with the ability to both collect data and use it to tell a story.
• Experience directly managing one or more contributors.
• Excellent planning, organizational and problem-solving skills to successfully coordinate multiple programs and adapt to unexpected requests.
• Team player with a passion for creating exceptional experiences.

• Enthusiasm for our mission and vision.
• Knowledge of marketing automation, CRM and CMS, such as HubSpot or Wordpress and reporting platforms.
• Experience with Canva or similar design programs, Adobe Design experience a plus.

Travel:

Travel for this position is estimated at 30%

What We Offer

The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, ensuring the development of better, cheaper, and faster defense capabilities. We offer a unique and simplified approach to rapidly develop, demonstrate, and assess prototypes that address a range of operational and installation needs, from individual Warfighter technology up to large-scale installation projects. NSTXL delivers technology to the Warfighter by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions.
We strive to be one of the best places to work in America. We offer competitive salaries and benefits, including flexible work hours, paid sick leave, work-from-home accommodations, a 401(k)-profit-sharing plan, a wellness plan, floating holidays, and much more.