Michigan Operations Manager - Homeward
Grand Rapids, MI
About the Job
Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity
Join us in tackling healthcare for rural America! We're seeking a Michigan Operations Manager who is passionate about having positive societal impact and using technology for good—solving issues of health inequity for communities that have been perennially underserved.
You will lead practice operations for the Michigan Homeward Navigation team. You will manage day-to-day schedules, ensure the team receives appropriate training and coaching, support performance and improvement, and direct the delivery of Homeward solutions in the market. You are a key leader in the Michigan market and responsible for operational success.
What You'll Do:
- Develop and implement plans to drive daily navigation practice operations across Navigator, Nurse Care Manager, Clinician, and Medical Assistant roles in the Michigan market.
- Supervise daily practice operations, including scheduling, staffing, billing, security, and occupational health and safety
- Establish and implement effective workplace procedures and policies to reflect company goals
- Ensure alignment with industry best practices and CMS and Michigan state regulations
- Address patient suggestions, compliments, and complaints
- Collaborate with community provider systems to support member referral and care coordination
- Manage in-market Navigation team to deliver performance against value-based care contracts
What You Bring:
- 5+ years of hands-on operations experience managing a healthcare delivery team, such as managing a primary care practice, specialty practice, or digital health practice
- Strong understanding of community providers and the healthcare ecosystem in Michigan's Upper Peninsula
- Experience with various EHR platforms such as Athena and Epic
- Content expertise related to Medicare Advantage outcomes, such as HEDIS, Star Ratings, Risk Adjustment, and Affordability
- Superior track record of compliance leadership, including audit experience and expert knowledge of federal and state regulations
- Experience with provider engagement across internal, affiliated, and other types of provider partners
- Stellar cross-functional collaboration with a variety of stakeholders
Bonus Points:
- Experience in a high-growth, rapidly-scaling organization
- Experience developing or implementing technology solutions in healthcare
What Shapes Our Company:
- Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
- Compassion and empathy
- Curiosity and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
- Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
Benefits
- Competitive salary, equity grant
- Generous paid time off
- Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
- Company-sponsored 401k plan
- Flexible working arrangement
At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.