Microsoft Teams Phone Specialist at Genesis10

Genesis10 is seeking a Microsoft Teams Phone Specialist  for a contract with our client in Minneapolis, MN. 100% Remote.

Job Description:
We are seeking an experienced Microsoft Teams Phone Specialist to support our transition to Microsoft Teams voice platform. The ideal candidate will have a strong understanding of telephony service delivery, Contact Center as a Service (CCaaS) platforms, and experience working directly with business stakeholders to gather requirements and design solutions that align with business objectives.

Key Responsibilities:

• Support the migration to Microsoft Teams Voice, including configuration, troubleshooting, and end-to-end design.
• Collaborate with business teams to understand, define, and document business requirements.
• Develop comprehensive telecommunications solutions to meet user needs and business goals.
• Prepare detailed specifications, flowcharts, and Visio designs to outline telephony solution implementations.
• Maintain telephony-related hardware, software, and infrastructure, ensuring optimal performance.
• Monitor, track, and resolve hardware, software, and infrastructure issues, proactively identifying potential failure points.

• Demonstrated experience with Microsoft Teams Phone migrations.
• Strong experience with CCaaS platforms such as Five9, NICE, Genesys, or Cisco.
• In-depth understanding of telephony service delivery, including the rationale behind technology choices and implementation.
• Proven ability to design, manage, and troubleshoot dial plans, call flows, and vectors in complex environments.
• Hands-on experience with:
• Legacy phone system migration to Microsoft Teams Voice.
• TDM, IP-PBX, and VM/UM integrations.
• PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, and SIP (station and trunking).
• PSTN connectivity, ISP provisioning, and management.
• Proficiency in deploying Microsoft Teams in large enterprise settings, including QOS/COS traffic shaping, bandwidth management, packet capture, and analysis for IP voice troubleshooting.
• Familiarity with number porting processes and requirements.

Compensation:
Hourly W2 pay rate $40.00-$58.00
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.