Mobile Device/VOIP Field Tech (NYC) at TEKsystems

***Must be open to travelling throughout NYC

***Must have mobile device and VOIP troubleshooting experience

Description:

Our client is looking for Mobile Device/VOIP Tech to work across the New York City at various locations. This is a field tech role, so heavy travel within NYC is required. This group is a Large team and they will be the only support the build out of their cisco voip, MDM and wireless systems across the Hospital system. This is an opportunity to join their team within their Unified Communications group. Locations can change and will be located across the tristate.

• This person will support all UC service requests and help with many different UC, MDM and network projects across the hospital system. These people will overall support to manage all telecommunication needs and troubleshoot for this hospitals and the migrant hotels specifically.
• They will be handling various, Field tech services and support from installing temporary routers (Cradle Point routers and support MDM and telecom needs etc. Responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements.
• They will oversee the day to day operation for the Cisco VOIP phone support vendor, managers, and technicians.
• Ensure Telecommunications Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly.
• As well as maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes.
• Will also perform a variety of special assignments, generally in long-range planning, evaluation, testing, and remediation.
• These person responds to Voice related calls, which range in scope from local facility to agency wide.
• They will independently plans and carries out projects; analyses of requirements; integrating and coordinating vendor management.
• These people serves as a technical subject matter expert in the areas of PBX and UC engineering, IT systems, information management and policy planning.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.