Mortgage Loan Officer Assistant - Heartland Bank

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JOB TITLE: Mortgage Loan Officer Assistant LOCATION: Whitehall, Ohio
STATUS: Full-time FSLA JOB CLASS: Non-exempt
REPORTS TO: Mortgage Delivery Manager REQUIRED TRAVEL: <5%
DIRECT REPORTS: None    
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If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!
At Heartland Bank, our goal is quality -- in our work, in our play and in our people.  We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.
Heartland has an immediate opening for a Mortgage Loan Officer Assistant located at our Corporate Office located in Whitehall, Ohio.  Primarily responsible to assist the loan processing team with clerical and administrative duties needed to facilitate the timely and accurate packaging for submission to underwriting for Heartland Bank's mortgage and construction loans.  
In this highly visible role, a typical day might include the following:
- Order credit report, appraisal, title, tax transcripts, homeowners and flood insurance or other documents and services, as applicable and track to ensure timely receipt.
- Request FHA case numbers, VA appraiser assignments.
- Order Verifications of Rent, Mortgage, and Income to submit for Processor review.
- Pro-actively communicate file status to borrower(s), Mortgage Loan Officer and other staff as required to ensure excellent customer service.
- Maintain working logs to track files, tasks and processes.
- Work closely with loan processing and closing team on special projects as may arise.
THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:
- You Live Our Values. You demonstrate Heartland's shared values and do the right thing, even when no one is watching.
- You Achieve Results. You meet and exceed goals through teamwork.  You grow and apply job knowledge and have focused execution.
- You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
- You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.
JOB REQUIREMENTS:
- High school diploma or equivalent
ADDITIONAL QUALIFICATIONS:
- Strong MS Word, Excel and email skills with Encompass or FISERV Navigator experience a plus
- Ability to meet strict time deadlines and work independently
- Detail oriented and able to follow set guidelines
- Knowledge of real estate lending criteria, compliance, federal/state regulations
- Knowledge of automated underwriting and agency guidelines including but not limited to FNMA, FHA, VA and USDA is a plus.
- Must demonstrate excellent customer service and communication skills
Computer/Software Competencies
- Encompass, DecisionPro, AUS, Navigator, Director, Microsoft Suite including Outlook
 
WORK ENVIRONMENT & PHYSICAL DEMANDS:
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