Mortgage Servicing Specialist - Credit Human

We are seeking a Mortgage Servicing Specialist for the Home Loan Services Department.

This role is the first line of interaction in Servicing new and existing home loans, investor loans, and new loan program initiatives. The Mortgage Servicing Specialist is responsible for ensuring that daily, weekly, and monthly servicing and investor reporting is completed timely, accurate, and delivered to the appropriate stakeholders. Individuals are required to perform tasks in which policy, procedures, and protocols are established. This position sources, compiles, and interprets key loan information while utilizing a variety of value-added reports. Also responsible for loan onboarding, security of loan files and documents, member experience through various touch points, and follow-up. When issues arise, the individual must use good judgment to identify what is wrong and apply the established remedies and acquired knowledge to solve the problem. The ability to problem solve is inherent in the position and if the problem cannot be resolved by using the above methods, the individual must seek direction from leadership.

If you have home loan servicing experience, you should apply right away!

Highlights:

• Ensure monthly reconciliations, quarterly call reporting, and billings are completed in a timely manner and in accordance with policies and procedures
• Ensure the completion of new loan onboarding and quality control to compare system information with loan documentation
• Coordinate and address any issues and concerns that affect the reporting and balancing of investor data or other areas of accountability
• Responsible for processing loan servicing system changes for due dates, loan modifications, automatic payment changes, and setup
• Assist in special projects as assigned by management

Experience:

    Required

• 1 Year residential servicing and /or lending experience required

    Preferred

• 1 Year of insurance-related experience required
• General knowledge of RESPA, Truth in Lending, SCRA, and Escrow guidelines

Education:

    Required

• High School diploma or equivalent

Skills & Knowledge:

    Required

• Computer skills include MS Word, Excel, Outlook
• Possess a service-oriented mindset

    Preferred

• Knowledge of Fannie Mae servicing guidelines

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Lending