NOC Manager (Telecom) - AV Staffing Solutions
Plainview, NY
About the Job
Our client, an IT systems integrator and application development company with extensive expertise in Enterprise, Data, Wireless, Telecommunications, Government, and Cloud Network Services, is looking for a Network Operations Manager to lead their Network Operations Center (NOC). This role focuses on managing a technical support team to ensure efficient NOC operations and exceptional service delivery. The ideal candidate will have previous experience working in a NOC within a telecom company.
Key Responsibilities:
- Team Management:
- Supervise and mentor the NOC team.
- Oversee daily operations and support team development.
- Service Management:
- Resolve technical issues and monitor performance metrics.
- Manage SLAs to meet client expectations.
- Technical Oversight:
- Maintain high standards in network and VoIP support.
- Collaborate on complex issues and optimize monitoring tools.
- Process Improvement:
- Implement best practices and maintain NOC process documentation.
- Client and Internal Collaboration:
- Handle escalations and work with field technicians and clients to align services with their needs.
Qualifications:
- Proven experience in NOC management or similar technical leadership roles.
- Strong technical knowledge of network operations and VoIP systems.
- Demonstrated leadership in managing and developing technical teams.
- Excellent problem-solving and troubleshooting skills.
- Familiarity with network monitoring tools and performance metrics.
- Strong communication skills with experience in client and stakeholder management.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
- Telecom experience is required
Source : AV Staffing Solutions