NYC Contract Sales Lead - Hem

Hem is seeking an energetic and experienced New York Sales Lead to activate and drive growth in the local contract market. This role requires a self-driven individual who thrives in a dynamic environment. Leveraging your exceptional people skills, passion for design, love for learning and sharing stories, you will be an enthusiastic ambassador for the brand. As a crucial member of the team, you will help shape the larger U.S. sales strategy.

About Hem

Imaginative designs of obsessive quality.

At Hem, we believe great design can enrich lives. We’re an independent design brand and platform for progressive thinking, inspiring the creative community through collaboration, innovation and experimentation.

We collaborate with vanguard designers and renowned European manufacturers in order to bring truly unique furnishings to those who won’t compromise on design, quality or sustainability.

Founded in Stockholm in 2016 Hem collaborates with pioneering designer talent from around the world, including Faye Toogood, Sabine Marcelis, Kwangho Lee and Max Lamb.

Responsibilities:

• Lead Hem’s commercial strategy in New York in collaboration with the Global Sales Team.

• Attract new customers in the design community through interactions, events, and other networking opportunities.

• Establish and build relationships with architects, designers, end-clients, and dealers.

• Educate architects and designers about Hem, Hem’s products, Hem Pro, and Hem’s ability to respond to customers’ business needs and requirements.

• Increase Hem’s awareness in New York by driving different sales and marketing initiatives, such as organizing events, client presentations, lunch & learns, workshops, etc.

• Visit clients to give presentations and tell the stories behind Hem’s brand and products.

• Increase the New York market’s awareness of Hem’s products by sending out product loans, proposing/building vignettes, and demonstrating products during in-studio visits.

• Actively uncover new projects in the New York market to increase Hem’s local sales potential.

• Identify local and global end-customers within the New York market and establish relationships with their design teams in an effort to standardize Hem’s products within their global design guidelines.

• Communicate both high-level and detailed summaries of the development of the New York market, including updates on upcoming projects, insights from Hem’s largest local end-clients, perceptions of new trends, observations about Hem’s local competitors, etc.

• Gather and summarize feedback from the New York market in a structured way and distribute it to the relevant person(s) within the Hem team.

• Diligently document and regularly update all client interactions and project registrations in Salesforce.

• Oversee the full cycle of clients’ order flows, from quoting and ordering to delivery and install, to ensure clients receive a frictionless experience and/or gather insights on how processes and practices can be improved.

You probably….

• Have a minimum of 2 years of sales experience in the design and furniture industry in New York, with a strong network within A&D and Dealers.

• Have a passion for design - the stories, process, and people that bring them to life

• Can both grow from and share feedback, and appreciate a transparent and open company culture

• Strong organizational skills with the ability to effectively prioritize tasks and manage multiple projects simultaneously

• Have a fine tuned attention to detail and strong work ethic

• Thrive in collaborative working environments

• Are an excellent problem solver and can generate creative solutions in a time crunch

• Have experience using CRM systems such as Salesforce for tracking and reporting

• Possess strong communication skills, both written and verbal

• Have a desire to grow within the company

• Have the ability/desire to travel for work