National Field Support Supervisor at SPECTRUM

Are you someone who embraces change? Do you love to support customers? Are you a team leader who can institute change management for your team? If so, you might be a great fit for our National Field Support (NFS) Supervisor role, a part of Spectrum’s Field Operations Unit.

 

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The National Field Support Centers here at Spectrum are truly the traffic controllers of the company. Our NFS Agents possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.

BE PART OF THE CONNECTION

 

NFS Supervisors run an active dispatch center with over 5000 dispatch transactions daily. The core of your role will be to show up as a leader to manage a team of employees and implement change management for an efficient and successful work environment. You will also review and resolve escalated issues, provide daily duties for all representatives, provide reporting for daily tasks, and manage the daily workload.

 

WHAT OUR REGIONAL SUPPORT CENTER REPS ENJOY MOST

• Solving problems in real time
• Building internal and external relationships

 
This role is office based in a fast-paced call center environment that is operated 7 days a week. You will be required to work weekdays, nights, and weekends.

WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

• Education: Associate’s degree or equivalent experience
• Experience: Dispatch or Customer Service (4+years), workforce administration or equivalent (3+years)
• Technical Skills: MS Office
• Skills: Computer skills, technical skills, management, analytical
• Abilities: Communicating, being adaptable, leadership, problem solving
   

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay
• Total Rewards: See all the ways we invest in you—at work and in life
   

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TDP415 2024-37708 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.