National Service Manager - Mail, Print, and Office Services - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

RESPONSIBILITIES:

• The Account Manager provides leadership and operational support, and ensures TMG Best Practices regarding compliance and client satisfaction.
• Account Manager is responsible for training/educating of employees, monitoring operations budgets (salary) to ensure compliance with organizational expenditure requirements. The main priorities of this role will include: Client Relations, Retention and Satisfaction; Employee Training; Audits and Reporting; Implementing Process Improvement; Handling and resolving problems; and TMG's Best Practices
• Human Resources Responsibilities: Ensure the following items are completed and submitted on a timely basis: New Hire Paperwork, Payroll Change forms (terminations, warnings, increases, etc.), Employee Reviews/Counseling, Attendance Cards, Policy and Procedures Review, and recruitment.
• Contract Responsibilities: Understand and up-date the "Scope of Work", Maintain Good Vendor Relationships, Maintain/Monitor Contracts, Comply with all contractual requirements
• Quality Improvement/Goals: Maintain total quality focus to exceed client expectations and ensure service levels are clearly understood and identify any Quality Improvements.
• Establish and implement standard procedures for site operations.
• Ensure proper management coverage is available at all times.
• Monitor operations for efficiency and quality of service.

SKILL SETS:

• 5+ years of multi-site managerial experience.
• Bachelor's degree in Business Administration OR 5 years related industry experience.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Leadership: Ability to lead group and get results.
• Exceptional planning, prioritizing and organizational skills.
• Excellent interpersonal and communication skills.
• Willingness to travel to locations as necessary.
• Ability to exercise independent judgment regarding ethical practices and conflict resolution.

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