National Support Specialist - TEKsystems

One of our clients in the Hickory, NC Market is looking for a National Support Technician to join their team. Additional details for the role are listed below.

Description:

Your key responsibilities will include:

• Coordination and Communication: Act as a liaison between clients and technicians.

• Scheduling and Ticket Management: Ensure all support services are scheduled and closed promptly.

• Customer Service Excellence: Prioritize client satisfaction and deliver exceptional service.

• Project Estimates: Provide estimates for small to medium-sized projects.

• Activity Management: Coordinate efforts among field technicians, on-site contacts, and clients.

• Collaboration: Work closely with other departments to resolve customer issues.

• CRM Updates: Maintain accurate project status updates in CRM/project management software.

• Technical Knowledge: Familiarity with one or more of the following areas is a plus:

• Networking

• Access Control

• CCTV

• Low Voltage Cabling

• Wireless Networks

• AV Systems

• Intrusion Detection Systems

Skills:

Project coordination, Customer service, Technical support, Support, Troubleshooting

Top Skills Details:

Project coordination, Customer service, Technical support, Support, Troubleshooting

Additional Skills & Qualifications:

Soft skills are going to be the most critical for this role. The manager is looking for people he can trust with communicating correctly (both verbal and written) to external customers as well as internal employees. The candidates need to have a sense of urgency, and work hard..."stay off Tiktok during the day"

Humble, team player, proactive....

Experience Level:

Entry Level

§  Medical,

dental & vision 

§  Critical

Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short

and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation

benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.