Navigation Center Advanced Practice Practitioner - Community Health Centers of the Central Coast

JOB DESCRIPTION

Job Title: Navigation Center Advanced Practice Practitioner

Department: Medical Administration

Reports to: Medical Director

FLSA Status: Exempt

Wage Range that the Company Expects to Pay: $5,000.00 - $5,736.82 bi-weekly

SUMMARY:

The Family Advanced Practice Practitioner reports to the Director of Family Medicine regarding administrative, provider relations, and other day-to-day guidance. Assigned to supervising physician under the California Medical Board for medical consults and abides by appropriate clinical protocols. Facilitates clinical issues between clinicians and provides written and verbal guidance between clinics and the Navigation Center to meet patient needs. Provides patient care via Telemedicine, and phone consults and addresses medication refill requests as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ensures call center staff operates according to published clinical guidelines. Ensures adherence to existing Policies and Procedures to facilitate seamless patient care. Serves as liaison to physicians and other departments on referrals and walk-ins. A key role of this clinician is to triage, and address patients' concerns that avoid unnecessary Emergency Room visits and to facilitate seamless patient resolution for valid patient concerns.

2. Triages, diagnoses, treats, and/or refers patients assigned on an outpatient or telemedicine basis. Prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assess medical conditions consulting with supervising physician as needed.

3. Maintains a problem-oriented health record for each patient seen in accordance with the Center’s established Health Information Management policies and procedures to include providing appropriate and legible documentation.. Completes thorough documentation of each patient’s visit in the electronic health record and ensures encounters are closed within 24 hours in accordance with the Center’s established Health Information Management policies and procedures. This documentation will not always be in the form of a billable encounter and may take the form of non-SOAP note encounter notes such as patient case notes, etc

4. Assures continuity of care by providing medical services on a timely basis as per Clinic schedule within the Center’s scope of practice and the Nurse Practitioner’s training.

5. As needed will review and report lab results, address medication refill requests from patient and pharmacies, additionally release and review imaging reports for patients that may be under their or other clinicians care in a timely manner.

6. Provides excellent internal/external customer service via telephone consult, Telemedicine, face-to-face contact to assist patients with their health care needs.

7. Will provide clinical oversight over clinical support staff engaged in activities and procedures, as appropriate.

8. Follows established departmental and clinic policies, procedures, and objectives; continuous quality improvements objectives and safety, environmental, and/or infection control standards.

9. In the absence of established policies as noted in #8, will work with other departments to develop such policies, procedures, standing orders, and overall objectives for the clinical arm of the Navigation Center function. This will entail additional skills such as clinical leadership, project management, coordination with other departments in representing the clinical aspects of the navigation center to Senior Leadership.

10. Participates in specified health promotion, education and/or prevention programs as needed i.e. diabetes collaborative/health fairs etc.; attends and participates in clinic meetings / departmental meetings and other clinic functions as required by the Center.

11. Performs other related duties as assigned.

JOB QUALIFICATIONS:

Master’s Degree from an accredited university in a Nurse Practitioner Program or Physician's Assistant Program

Previous experience as Family Nurse Practitioner/Physician’s Assistant highly preferred

Must have a current unrestricted license to practice as a Nurse Practitioner from the CA Board of Nursing or as a Physician Assistant from the CA Medical Board.

Annual continuing medical education as required by board specialty

Must be registered and have current DEA

Experience with Telemedicine highly preferred

Bilingual in English and Spanish highly preferred

Certified in Basic Life Support (BLS), American Heart Association

Scheduled hours and/or work locations are subject to change

SUPERVISORY RESPONSIBILITIES

May supervise students at the direction of the Medical Director.

QUALIFICATIONS

• Active California Medical Physician Assistant (PA-C) or Certified California Registered Nurse Practitioner (CRNP) License

• Active DEA License

• Master’s degree in Physician Assistant studies or Nurse Practitioner program from an accredited college/university

• 1 years postgraduate experience working in a clinical outpatient setting

• Preferred: Psychiatric-Mental Health NP certification for NP’s and Certificate of Added Qualification (CAQ) for PA’s

• Motivated to develop strong clinical skills in psychiatric medicine

• Comprehensive knowledge of DSM-V diagnoses and diagnostic criteria

• Basic computer and internet skills

LANGUAGE SKILLS

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, and write Spanish desirable.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

REASONING ABILITY

Authoritative knowledge of the principles, practices, and techniques of psychiatric and family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of current unrestricted and valid License - NP/PA or equivalent from Medical Board of California. Possession of current unrestricted and valid DEA license; and Basic Life Support (BLS-C) card .

Annual health examination; annual TB clearance, and up-to-date immunizations for health care workers at time of hire and annually thereafter.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.