Network Administrator - CNIC N6 - San Diego - Serco North America

Are you a Network Administrator looking to discover a place you can make a difference every day? Serco is that place!

We are currently seeking a Network Administrator to be responsible for IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution, and business processes for the CNIC Regional Offices.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. This position is based out of San Diego, California.

In this role, you will:

• Support PC refresh efforts such as Windows upgrades
• Support government phone efforts such as Purebred or other technical upgrades
• Support account creations for NMCI users, troubleshooting CAC issues, and assisting users with technical issues
• Provide regional and local level design and installation support to Navy-wide Operational Technology (OT) initiatives and programs for specific instantiations within regional networks
• Maintain and securing regional and local level OT systems in accordance with Navy directives
• Ensure connectivity and integration with regional monitoring and enterprise management services
• Troubleshoot system outages and network connectivity issues; engaging with program-level support personnel, base-level communications, and regional staff to resolve issues
• Ensure OT systems adhere to cybersecurity principles and support any local IA initiatives designed to secure and accredit existing OT system
• Provide support to resolve technical issues that arise during sustainment, including Maintenance trend analysis, technical issue resolution, interface with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems
• Perform administration and maintenance of network infrastructure hardware and components
• Monitor and maintaining servers physical and virtual network switches and routers, workstations, Laptops and Multi-function Devices (printers) on the network
• Create and maintain documentation of physical and logical connectivity of network devices
• Research and recommend network products based on customer requirements
• Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions
• Coordinate with vendors and other Government agencies to provide support for network devices
• Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6
• Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents
• Manage and configure Access Control List (ACL) on SIPR
• Maintain the Wireless Device Inventory and update, distribute and program wireless devices
• Perform routine network administration tasks such as opening/closing of network ports

To be successful in this role, you will have:

• An active DoD Secret Security Clearance
• Current DoD 8570 IAT level II compliant certification is preferred, but with additional experience and customer approval; a waiver may be granted to allow you to obtain your certifications within 90 days of employment
• High School Diploma/GED
• 2-4 years' hands-on experience, to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training related to the job description stated above. 
• Hands-on IT technical experience
• Experience supporting NMCI

If you are ready to join a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $73,214.46  to $122,024.10; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.