Network Administrator I - Cleo (US)

The Network Administrator I at Cleo is responsible for managing, maintaining, and securing an organization's computer networks. Install, configure, and support the organization's networks (e.g., LAN, WAN). Maintain systems, applications, security, and network configurations. Maintain all firewalls, switch stacks, switches, routers, and network hardware. Monitor network performance, conduct analysis/testing, and ensure secure and reliable operation. Manage firewall and backup solutions, resolve connectivity issues and service disruptions, test the network for weaknesses, and create and maintain a disaster recovery plan. Evaluate new network systems and applications and recommend upgrades, patches, new applications, and equipment. Provide technical support and guidance to users. Create and maintain detailed documentation of network configurations, procedures, and troubleshooting steps. 

What You Will Be Doing

Network Monitoring and Maintenance 

• Monitor network performance and troubleshoot issues. 
• Conduct regular checks on network equipment to ensure optimal functionality. 

User Support and Troubleshooting 

• Provide technical support to users regarding network access and issues. 
• Assist in diagnosing and resolving connectivity problems. 

Configuration Management 

• Set up and configure network devices such as routers, switches, and firewalls. 
• Manage network configurations and documentation for consistency and compliance. 

Security Management 

• Implement security protocols to safeguard network integrity. 
• Monitor for security breaches and respond to incidents as they occur. 

Documentation and Reporting 

• Maintain accurate records of network configurations, changes, and incidents. 
• Prepare reports on network performance and issues for management. 

Collaboration with IT Team 

• Work closely with other IT team members to support SaaS applications and infrastructure. 
• Assist in the deployment of new software and updates. 

User Access Management 

• Manage user access and permissions for network resources. 
• Ensure compliance with company policies regarding data access. 

Network Upgrades and Improvements 

• Participate in planning and implementing network upgrades and enhancements. 
• Research and recommend new technologies to improve network performance. 

Backup and Disaster Recovery 

• Assist in the development and execution of backup and disaster recovery plans. 
• Ensure data integrity and availability in case of network failures. 

Training and Development 

• Stay updated on industry trends and best practices in network administration. 
• Participate in training sessions to enhance skills and knowledge. 

Your Qualifications

• Associates/bachelor's degree in information systems or other related field  
• 3-5 years of Networking experience 

• Competitive compensation 
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential 
• A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.