Network Operations Center - Net2Source

Net 2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
 
Please find below the job description.
 
Position: Network Operations Center NOC Lead
Location: Phoenix, AZ (Onsite)
Type: Long Term Contract
 
Skills:

• Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
• ITSM/ITIL Service Management Domain Skills
• Leadership experience supervising direct reports required

 
Job Description/ Responsibilities:

• Team Leadership:
  • Lead, mentor, and motivate a team of NOC engineers and analysts.
  • Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
  • Conduct regular performance reviews and provide coaching and feedback to team members.
• Operational Oversight:
  • Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
  • Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
• Process Improvement:
  • Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
  • Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
• Incident Management:
  • Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
  • Coordinate with other IT teams and external vendors to ensure timely incident resolution.
• Resource Management:
  • Allocate resources effectively based on workload and priority.
  • Identify training needs and provide professional development opportunities for team members.
• Documentation:
  • Ensure accurate and up-to-date documentation of procedures, and incident response plans.
  • Regularly review and update documentation to reflect changes in the environment.
• Performance Metrics:
  • Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
  • Develop reports and dashboards to provide insights into network health and performance.

 
 
If you are interested, please forward your resume to Amir@Net2Source.com , You can also reach me at (+1-201-354-1049).
 
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
 
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

 
 
Regards,
 
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn