Network Operations Centre (NOC) Lead - TekWissen LLC
Phoenix, AZ
About the Job
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Network Operations Centre (NOC) Lead
Work Location: Phoenix, AZ 85003
Duration: 24+ Months
Job Type: Contract
Work Type: Onsite
Job Description:
Responsibilities
- NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change!
- NOC Lead should be proficient in Network design and troubleshooting across many corp sites
- NOC Lead should be in Phoenix Block23 location to partner with new NOC Manager that is coming onboard soon.
- NOC Lead should be proficient and or expert in INC Management per ITIL.
- NOC Lead should be ITIL Certified
- NOC lead should have min of 5 years of being in a lead Technical role.
- NOC lead should be able to demonstrate ability to support and use multiple Network and Server tools used at WAB.
- Team Leadership:
- Lead, mentor, and motivate a team of NOC engineers and analysts.
- Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
- Conduct regular performance reviews and provide coaching and feedback to team members.
- Operational Oversight:
- Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
- Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
- Process Improvement:
- Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
- Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
- Incident Management:
- Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
- Coordinate with other IT teams and external vendors to ensure timely incident resolution.
- Resource Management:
- Allocate resources effectively based on workload and priority.
- Identify training needs and provide professional development opportunities for team members.
- Documentation:
- Ensure accurate and up-to-date documentation of procedures, and incident response plans.
- Regularly review and update documentation to reflect changes in the environment.
- Performance Metrics:
- Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
- Develop reports and dashboards to provide insights into network health and performance.
- Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
- ITSM/ITIL Service Management Domain Skills
- Leadership experience supervising direct reports required
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
