Network Operations Centre (NOC) Lead - Ztek Consulting INC
Phoenix, AZ
About the Job
Job Title: Network Operations Centre (NOC) Lead
Duration: 6-12 months
Location: Onsite Phoenix, AZ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
ITSM/ITIL Service Management Domain Skills
Leadership experience supervising direct reports required
Duration: 6-12 months
Location: Onsite Phoenix, AZ
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
What are the top 3 skills required for this role?
Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
ITSM/ITIL Service Management Domain Skills
Leadership experience supervising direct reports required
Job Description/ Responsibilities
NOC lead should be proficient in Network skills and troubleshooting across many corp sites
NOC lead should be proficient in ServiceNow, All aspects of INC, Problem and Change, preferably ITIL certified.
NOC lead should have proven experience in NOC, with a broad understanding of network operations and IT infrastructure
NOC lead should have min of 5 years of being in a lead Technical role with team management experience.
NOC lead should be able to demonstrate ability to support and use multiple Network and Server tools.
NOC lead should be proficient in Network skills and troubleshooting across many corp sites
NOC lead should be proficient in ServiceNow, All aspects of INC, Problem and Change, preferably ITIL certified.
NOC lead should have proven experience in NOC, with a broad understanding of network operations and IT infrastructure
NOC lead should have min of 5 years of being in a lead Technical role with team management experience.
NOC lead should be able to demonstrate ability to support and use multiple Network and Server tools.
Team Leadership:
o Lead, mentor, and motivate a team of NOC engineers and analysts.
o Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
o Conduct regular performance reviews and provide coaching and feedback to team members.
Operational Oversight:
o Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
o Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
Process Improvement:
o Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
o Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
Incident Management:
o Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
o Coordinate with other IT teams and external vendors to ensure timely incident resolution.
Resource Management:
o Allocate resources effectively based on workload and priority.
o Identify training needs and provide professional development opportunities for team members.
Documentation:
o Ensure accurate and up-to-date documentation of procedures, and incident response plans.
o Regularly review and update documentation to reflect changes in the environment.
Performance Metrics:
o Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
o Develop reports and dashboards to provide insights into network health and performance.
o Lead, mentor, and motivate a team of NOC engineers and analysts.
o Foster a collaborative and positive work environment that encourages innovation and continuous improvement.
o Conduct regular performance reviews and provide coaching and feedback to team members.
Operational Oversight:
o Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
o Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
Process Improvement:
o Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
o Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
Incident Management:
o Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
o Coordinate with other IT teams and external vendors to ensure timely incident resolution.
Resource Management:
o Allocate resources effectively based on workload and priority.
o Identify training needs and provide professional development opportunities for team members.
Documentation:
o Ensure accurate and up-to-date documentation of procedures, and incident response plans.
o Regularly review and update documentation to reflect changes in the environment.
Performance Metrics:
o Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
o Develop reports and dashboards to provide insights into network health and performance.
Proven experience in NOC, with a broad understanding of network operations and IT infrastructure with proficiency in Azure cloud
ITSM/ITIL Service Management Domain Skills
Leadership experience supervising direct reports required
ITSM/ITIL Service Management Domain Skills
Leadership experience supervising direct reports required
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC