Network Services Manager - Hybrid (Houston or Dallas, TX) - AECOM

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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

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AECOM is seeking a Network Services Manager for our IT Department, reporting to the Global Senior Network Services Manager. 

The role is focused on ensuring that AECOM’s global IT infrastructure is secure, highly available, and meets performance standards and service levels to support the global business. Working within our network team you will be responsible for overseeing architecture and ensuring operational performance of our infrastructure.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.

Job Duties:

• Ensure the high availability and performance of the global network environment, including coordination and oversight during planned and unplanned infrastructure system outages.
• Drive process and service improvement initiatives across the global network.
• Ensure high performance of service delivery from our managed service providers.
• Ensure service level agreements (SLAs) are met.
• Participate in compliance activities to include tracking plans, coordinating testing and maintaining action plans for audits both internal and external.
• Oversee all areas of network operations including, but not limited to, local area and wide area networking configuration, communications and telecommunications as delivered by our managed services partners.
• In coordination with the PMO as appropriate, plan and direct the installation, testing, and operation of IT services.
• As needed, participate in cross-function presentations and pursuits where technology is a key differentiator.
• Work with Change Management to ensure all changes are properly vetted and approved before implementation.
• Provide regular communications and updates both on technical strategic direction and tactical technical delivery and performance.
• Proactively seek out ways to mitigate risk within IT.
• Demonstrate an analytical and systematic approach to problem solving of large or complex problems.
• Ensure that all escalated issues are resolved appropriately
• Develop and implement a global network strategy in line with the company’s goals and objectives.
• To establish, develop and maintain credible working relationships with business contacts, being an ambassador for IT
• To recommend opportunities, and to participate in the delivery, of activities that will improve overall user satisfaction and ensure continuous improvement.
• Manage and oversee the global network budget and ensure cost-effectiveness.
• Stay up-to-date with the latest network management best practices and technologies and ensure continuous learning and development of the team.

Behavioral Attributes: The successful candidate will be a hands-on, collaborative, technology-oriented leader and a strategic thinker, skilled in developing strategic plans and programs and accomplishing business objectives.

• Ability to manage a Globally dispersed team
• Excellent Communication Skills.
• Be able to work on own initiative
• Confident, Positive and Proactive attitude with the ability to delegate, influence, prioritize and deliver.
• Be expected to represent Global IT in a professional manner at any level.
• Ability to effectively handle stress, pressures, and challenges
• Be decisive - Know how to prioritize, advocate focus and accountability, with strong decision-making skills
• Be impactful - Use clear and frequent communications, drive execution and results.
• Be collaborative, innovative and strategic.
• Be the role model - Lead by example, demand excellence, maintain safety and integrity as top priorities.
• Ability to adapt to changing technology environments and requirements.
• A style that is forthright, receptive and persuasive throughout all levels of the organization.

Minimum Requirements

• Bachelor’s degree in computer science, or a related discipline plus at least 8 years of network management experience or demonstrated equivalency of experience and/or education
• Experience in managing network security and compliance.
• Experience overseeing extensively outsourced operations
• Experience within a similarly large, complex, global organization
• Experience working with global network and telco vendor
• Experience in IT infrastructure and applications development; ability to understand IT and client technical requirements.
• Experience in IT network architecture at enterprise level including exposure to the following technologies/concepts:
  • Cisco Routing and switching
  • Firewall configuration and operation
  • Load balancing
  • Data Routing, Traffic Shaping and Complex Network Topologies
• Ability to work well with peers in a matrix structure.
• Experience in IT Service Delivery.
• Experience with network security protocols and standards.
• Knowledge of network management software and hardware.
• Experience with network troubleshooting and performance tuning.

Preferred Qualifications

• Advanced technical degree or related certifications in network management or similar fields such as:
  • Cisco accreditation
  • Palo Alto firewall management certifications
  • AWS/Azure certifications
  • ITIL certifications
• DNS or DDI configuration and operation experience
• Proven excellent customer service skills
• Thought leadership related to technology and industry trends.
• Experience influencing others including specialist peers and external parties to achieve success of team objectives.
• Outstanding written and verbal communication skills with the ability to present both technical and non-technical information to technical and non-technical audiences.
• Proven teambuilding and influencing skills, integrity, and the experience, confidence, and stature to effectively address needs and challenges of AECOM business leaders and clients.

• Sponsorship for US work authorization is not available for this position, now or in the future
• Relocation assistance is not available for this position

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.