Network/Telephony System Administrator - St. Charles Community College

St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

SCC is seeking a Full-time Network/Telephony System Administrator to work in our Network Computing Department.

POSITION SUMMARY

Perform day to day operations, management and administration of the college network/telephony infrastructure. Responsibilities include installing, configuring and supporting SCC's local area network (LAN), wide area network (WAN) and telephony systems.

This position is responsible for ensuring the success of all aspects of initiatives he/she is charged with overseeing, and will interact with systems architects, systems administrators, programmer analysts, database administrators, technical support analysts, and outside consultants to determine project requirements, enhancements, and new systems initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

Install, configure, maintain, upgrade, and administer network devices such as switches, routers, firewalls, IDS/IPS, load balancers, VPN devices, wireless controllers and access points. Troubleshoot connectivity issues including physical wiring issues, and perform event log analysis.

Install, configure, maintain, upgrade, and administer telephony devices such as UCS Servers, cube routers, voice gateways, handsets, voicemail systems and emergency communication devices. Troubleshoot connectivity issues and perform event log analysis.

Monitor network and telephony systems performance and ensure availability and reliability.

Create, deploy, and maintain network/telephony access policies. Develop and maintain network/telephony automation tools. Provide network/telephony access/usage log data to members of senior administration as requested.

Provide Level-3 support and troubleshooting of network/telephony issues.

Create, maintain, and document network baselines and network access policies.

Select and implement network security tools, policies, and procedures in conjunction with the College's security team.

Assist in creating, maintaining, and documenting security baselines and policies as it pertains to networking and telephony.

Manage network and telephony projects assigned by the Executive Director of Network Computing.

Assist in the design and planning of the college's infrastructure. Be an active member in technical workgroups to recommend and implement solutions and architecture. Complies with IT procedure for reporting child pornography on SCC equipment.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM EDUCATION and/or EXPERIENCE

A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience is required. Cisco Certified Network Associate (CCNA) with knowledge of Cisco technology including IOS, IOS-XE, NX-OS, IP telephony and wireless is needed.

PREFERRED EDUCATION and/or TRAINING

Cisco Certified Network Professional (CCNP) Enterprise or Security; specialized knowledge of Palo Alto Networks firewalls (PCNSE/PCNSA). Experience with Cisco DNA Center and SDA, deploying and using Cisco Identity Services Engine (ISE), and advanced implementation of routing protocols OSPF and BGP. Candidates not possessing this knowledge will have the capability to complete this training through SCC and/or third-party training providers.

St. Charles Community College is an Equal Opportunity Employer.