Night Audit/Front Desk- Hampton Inn & Suites Tulare - WS Management

Job Purpose: We're looking for a Night Auditor/Front Desk clerk to assist guests with their overnight requests and balance accounts from the day shift. Responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices, and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly throughout the night.

Front Desk:

Understands and promotes the company's 100% Satisfaction Guarantee.

Provides information to guests about hotel policies, services, amenities and information about the local area.

Handles guest check-in and check-out in an accurate and efficient manner.

Enters/changes reservation information on the hotel computer systems.

Processes payment from guest and posts charges to guest accounts.

Balances shift work and cash drawers.

Operates hotel telephone console and uses good telephone etiquette.

Sells rooms to guests on the telephone and in person.

Promotes hotel sales and revenue programs.

May perform periodic or scheduled cleaning projects.

Understands and performs basic safety, security and emergency procedures of the hotel.

Front Desk Night Audit:

Closes and balances all hotel accounts.

Counts and balances cash and credit card receipts.

Balances direct bill accounts.

Verifies and balances F&B Micros.

Adjusts or corrects accounts as needed.

Completes and distributes required audit processes and reports.

Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority.

Essential Skills and Experience:

Experience in hotel operations is preferred

Interpersonal, verbal and written communication skills

Ability to work within a team-based environment

Ability to perform and manage multiple tasks

Ability to work independently

Planning and organizational skills

Technical Skills preferred - Microsoft Word/ Excel/Outlook/ SharePoint and Hotel Brand Systems

Working Relationships:

Works and collaborates with guest service, breakfast and security teammates.

Interacts with teammates within the hotel.

Reports to General, Assistant, Guest Service Manager and/or Guest Service Supervisor

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.