Night Auditor - Fulltime - Sonesta

Job Description Summary The Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. Job Description DUTIES AND RESPONSIBILITIES: The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur. Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house account for accuracy. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Prepare General Manager daily, weekly, and month-end reporting packs. Assist in the set up of the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Act as the security point of contact during various times in the shift. Communicate with the Manager to resolve accounting discrepancies and to request or provide information. Register guests, issue room keys, and provide information on hotel services, room location, and the Travel Pass rewards program. Answer phones in a prompt and courteous manner. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/ securing assigned bank. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Follow all local laws with regard to alcoholic beverage sales. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Comply with federal, state, and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: A High School diploma or equivalent is required. One year of previous hotel experience is preferred. Reading and writing skills are utilized when compiling department records, guest registration, and reservation information Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, percentages, and variances preferred. Problem-solving, reasoning, motivation, organizational, and training abilities are preferred. Experience with Microsoft Office and Opera systems preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting, or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Standing for extended periods of time. Will be required to obtain ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evenings, weekends, and holidays. Additional Job Information/Anticipated Pay Range pay range $22.00-23..00. Base pay offered may vary depending on various factors, including but not limited to: job related knowledge, skills and job specific/overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.