Night Auditor- Guest Service Agent - Park Place Hospitality LLC - Hilton Garden Inn Milwaukee

JOB SUMMARY:

Hotel Night Audit's responsibility is to organize, verify, and submit supporting documentations of the hotel's transactions from all revenue generating departments on a nightly basis. The details of those transactions are usually summarized into three categories: Rooms, Food & Beverage and Misc. Income.

SUPERVISORY RESPONSIBILITIES:

None

DUTIES AND RESPONSIBILITIES:

· Verify the accuracy of guest accounts by balancing departmental income.

· Performs food and beverage audit.

· Reconcile postings, charges and cash for the day.

· Transmit daily credit card batches (Rooms/F&B) to bank.

· Balances all summaries to On-Q.

· Balances all cashier postings for the day.

· Posts any incidental charges required.

· Prepares and distribute all required daily and summary reports.

· Make copies of F&B Squirrel Checks and file for Billing.

· Submit final Audit Packet to Accounting/File.

· Provide courteous and professional guest services when required.

· Performs other duties as assigned by supervisor.

Required Skills/Abilities:

· Positive attitude, high level of integrity, enthusiasm, complete understanding of the English language.

· Ability to relate in a warm, friendly, and professional manner.

· Ability to pay attention to detail.

· Ability to follow verbal and written directions efficiently.

· Computer literacy; knowledge of mathematical spreadsheets, i.e. Excel.

· Know 10-key by touch.

· Hotel Front Desk Experience.

· Flexibility with scheduling (weekend hours).

· Ability to work independently.

· Organization, prioritization, and follow-through skills proficient in accomplishing the task.

Education and Experience:

· High School Graduate or equivalent required

· Basic accounting education would be an asset.

· Preferably one year of Hotel Night Auditing experience at a full-service hotel.

· Office, Hotel front desk, or experience in working with the public in a customer service

industry or related business will be considered a plus.