Night Auditor - Diverse Concepts, LLC

Off with the hiking boots, and on with the flip-flops. After an action-packed day on The Island in Pigeon Forge or in the Great Smoky Mountains, Margaritaville Island Inn's contemporary coastal hotel rooms are the perfect place to check in and chill out. With the laid-back spirit of the islands and a healthy dose of Southern hospitality, the Inn helps put our guests in the Margaritaville state of mind.

Job Description

Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel including additional hotel service outlets.

Primary Responsibilities

• Counting and balancing cash, credit cards and direct bill accounts. Posting charges to guest accounts. Monitor high balance guests and payments owing and take appropriate action.
• Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
• Completing computer audit reports.
• Listening for or anticipating and responding to guest complaints. Resolve complaints in a positive manner.
• Answer phones, direct calls and take reservations.
• Keeping the front desk and lobby area clean.
• Maintaining daily logs. Sending out daily reports to owners and managers.
• You are a part of the property's security team and are responsible to report any potential safety or security hazards to management immediately.
• Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
• Attend regularly scheduled meetings for front desk personnel.
• Follow all hotel safety policies, procedures & standards.
• Handle other duties as assigned by Front Office Manager

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