Night Desk/Front Auditor - NY Employer
Potsdam, NY
About the Job
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a strong background in hospitality, excellent customer service skills, and a passion for creating memorable experiences for our guests.
Responsibilities
Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
Handle check-ins and check-outs efficiently while ensuring accuracy in guest accounts.
Conduct night audits to verify all financial transactions from the day, ensuring accuracy and compliance with hotel policies.
Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
Maintain a clean and organized front desk area, ensuring all materials are stocked and accessible.
Manage phone calls with excellent phone etiquette, directing calls as necessary and providing information about hotel services.
Assist with reservations, cancellations, and modifications using the hotel management system.
Provide information about local attractions, dining options, and resort amenities to enhance the guest experience.
Collaborate with other departments to ensure seamless service delivery throughout the hotel.
Requirements
Previous experience in guest services or hospitality is preferred.
Strong customer service skills with a focus on guest relations.
Ability to perform night audits accurately and efficiently.
Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
Excellent phone etiquette and communication skills are essential.
Strong attention to detail and organizational skills to manage multiple tasks effectively.
A positive attitude with a willingness to go above and beyond for guests.
Flexibility to work nights, weekends, and holidays as required by hotel operations.
Join our team as a Front Desk Clerk/Night Auditor where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 20 40 per week
Schedule:
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Nights as needed
Overnight shift
Weekends as needed
Experience:
Guest services: 1 year (Required)
Customer service: 1 year (Required)
Apply through URL or in person at 169 Market Street Potsdam, NY 13676
Responsibilities
Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
Handle check-ins and check-outs efficiently while ensuring accuracy in guest accounts.
Conduct night audits to verify all financial transactions from the day, ensuring accuracy and compliance with hotel policies.
Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
Maintain a clean and organized front desk area, ensuring all materials are stocked and accessible.
Manage phone calls with excellent phone etiquette, directing calls as necessary and providing information about hotel services.
Assist with reservations, cancellations, and modifications using the hotel management system.
Provide information about local attractions, dining options, and resort amenities to enhance the guest experience.
Collaborate with other departments to ensure seamless service delivery throughout the hotel.
Requirements
Previous experience in guest services or hospitality is preferred.
Strong customer service skills with a focus on guest relations.
Ability to perform night audits accurately and efficiently.
Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
Excellent phone etiquette and communication skills are essential.
Strong attention to detail and organizational skills to manage multiple tasks effectively.
A positive attitude with a willingness to go above and beyond for guests.
Flexibility to work nights, weekends, and holidays as required by hotel operations.
Join our team as a Front Desk Clerk/Night Auditor where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 20 40 per week
Schedule:
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Nights as needed
Overnight shift
Weekends as needed
Experience:
Guest services: 1 year (Required)
Customer service: 1 year (Required)
Apply through URL or in person at 169 Market Street Potsdam, NY 13676
Source : NY Employer
