Nutrition Care Patient Services Representative - University of Utah Health
SALT LAKE CITY, UT
About the Job
Overview
_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA_
This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
+ Hurry and apply today! Submit your application with an updated resume online atemployment.utah.edu
+ Upload most recent up dated resume with work all your history and experience to be considered.
+ University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team!uofuhealth.org/jobfairs.
+ Please check your email for any updates on this job
Responsibilities
+ Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.
+ Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.
+ Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
+ Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.
+ Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
+ Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.
+ Assists patients with making nutrition selections that are compliant with their diet.
+ May collect trays and clean patient care unit galley after meals.
+ May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient.
Knowledge / Skills / Abilities
+ Ability to perform the essential functions of the job as outlined above.
+ Demonstrated communication and human relations skills.
+ Demonstrated knowledge of nutrition in order to understand special diet orders.
+ Ability to work as a team player and as an individual.
+ Demonstrated knowledge of when to help other representatives who have a larger patient caseload.
+ Ability to appropriately handle customer issues or complaints.
Qualifications
Qualifications Required
+ One year of customer service experience.
+ One of the indicated food handling permits must be obtained within 30 days of employment.
+ Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.
Licenses Required
+ One of the following
+ Current Food Protection Manager certification, accredited by ANSI.
+ Current Utah Food Handler Permit.
_* Additional license requirements as determined by the hiring department._
Qualifications (Preferred)
Preferred
+ Knowledge of medical terminology.
+ Food service experience.
Working Conditions and Physical Demands
_Employee must be able to meet the following requirements with or without an accommodation._
+ This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.
+ We are University of Utah Health. healthcare.utah.edu
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
_To inquire about this posting, email: careers@hsc.utah.edu_
EEO Statement
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._
_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._
_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_
_Online reports may be submitted atoeo.utah.edu/_
_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._
_This position may require the successful completion of a criminal background check and/or drug screen._
Requisition Number _71633_
Reg/Temp _Regular_
Employment Type _Full-Time_
Shift _Evening_
Work Schedule _Tuesday through Saturday 1pm - close with Sunday/Monday off_
Clinical/Non-Clinical Status _Non-Clinical_
Location Name _Huntsman Cancer Hospital - Kathryn F. Kirk Center_
Workplace Set Up _On-site_
_City_ _SALT LAKE CITY_
_State_ _UT_
Department _HCH ANC 60S PATIENT FOOD SERVC_
Category _Food/Nutrition_
Workplace Set Up _On-site_
_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA_
This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
+ Hurry and apply today! Submit your application with an updated resume online atemployment.utah.edu
+ Upload most recent up dated resume with work all your history and experience to be considered.
+ University of Utah Health offers fantastic career opportunities, great pay, healthcare benefits from day one! We also offer a 401 K retirement plan, and a work environment that values dedication, learning, and a work-life balance. Come join our team!uofuhealth.org/jobfairs.
+ Please check your email for any updates on this job
Responsibilities
+ Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.
+ Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.
+ Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
+ Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.
+ Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
+ Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.
+ Assists patients with making nutrition selections that are compliant with their diet.
+ May collect trays and clean patient care unit galley after meals.
+ May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient.
Knowledge / Skills / Abilities
+ Ability to perform the essential functions of the job as outlined above.
+ Demonstrated communication and human relations skills.
+ Demonstrated knowledge of nutrition in order to understand special diet orders.
+ Ability to work as a team player and as an individual.
+ Demonstrated knowledge of when to help other representatives who have a larger patient caseload.
+ Ability to appropriately handle customer issues or complaints.
Qualifications
Qualifications Required
+ One year of customer service experience.
+ One of the indicated food handling permits must be obtained within 30 days of employment.
+ Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.
Licenses Required
+ One of the following
+ Current Food Protection Manager certification, accredited by ANSI.
+ Current Utah Food Handler Permit.
_* Additional license requirements as determined by the hiring department._
Qualifications (Preferred)
Preferred
+ Knowledge of medical terminology.
+ Food service experience.
Working Conditions and Physical Demands
_Employee must be able to meet the following requirements with or without an accommodation._
+ This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.
+ We are University of Utah Health. healthcare.utah.edu
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
_To inquire about this posting, email: careers@hsc.utah.edu_
EEO Statement
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._
_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._
_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_
_Online reports may be submitted atoeo.utah.edu/_
_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._
_This position may require the successful completion of a criminal background check and/or drug screen._
Requisition Number _71633_
Reg/Temp _Regular_
Employment Type _Full-Time_
Shift _Evening_
Work Schedule _Tuesday through Saturday 1pm - close with Sunday/Monday off_
Clinical/Non-Clinical Status _Non-Clinical_
Location Name _Huntsman Cancer Hospital - Kathryn F. Kirk Center_
Workplace Set Up _On-site_
_City_ _SALT LAKE CITY_
_State_ _UT_
Department _HCH ANC 60S PATIENT FOOD SERVC_
Category _Food/Nutrition_
Workplace Set Up _On-site_
Source : University of Utah Health
