Nuvolo Application Administrator - GBS Solutions

We are actively recruiting for a Nuvolo Application Administrator. GBS offers Medical, Dental, Vision, 401k and 401k Match, STD, LTD and Life Insurance with Accidental Death and Dismemberment, Voluntary Life Insurance with Accidental Death and Dismemberment and Paid Time Off.

GBS is looking for a Nuvolo Application Administrator to support the National Institute of Standards and Technology (NIST) Business Operations Office (BOO). The successful candidate will be responsible for the day-to-day administration and ongoing maintenance of Nuvolo in the NIST ServiceNow environment. Public Trust Clearance Required.

Job Functions

• Support integrations, troubleshooting, product updates, and testing for platform and integration updates
• Work closely with the Office of Information System Management (OISM) Nuvolo developers and ServiceNow Platform team
• Support reporting and dashboards in addition to contributing to the development and maintenance of technical and process documentation
• Evaluate, coordinate, and assist with installation and testing of vendor updates and new releases while maintaining system integrity and availability across development, test, and production environments
• Stay abreast of new features and functionality, playing a key role in driving continual improvement, platform expansion, and adoption

Experience Requirements

Strong ServiceNow background and technical capability

Skills and Abilities

Able to train staff and keep training materials current:

• Train the Trainer
• ELM creation and editing

Education / Certification Requirements

• Baseline Training (recommended)
  • ServiceNow-
    • Fundamentals (prerequisite for CSA)
    • Certified System Administrator (CSA) Certification
    • System Administration Advanced
    • Now Support Administrator
  • Information Technology Infrastructure Library (ITIL) v4 Foundation Certification (link)
• Specific Technical Training
  • Facilities Management
  • Nuvolo Foundation Training
  • Connected Workplace - Facility Asset Management
  • Facilities Asset Management for Administrators
• Optional ServiceNow Courses
  • Certified System Administrator (CSA) Test Prep
  • Scripting in ServiceNow Fundamentals
  • Application Development Fundamentals
  • Automated Test Framework (ATF) Essentials
• Bachelor's Degree (BA or BS)
• Must have or be able to obtain a Public Trust security clearance