OVERNIGHT Customer Support Representative - FULLY REMOTE - PharmaCentra, LLC

About PharmaCentra LLC:

PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as an Overnight Customer Support Representative. Based in Geogia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position.

PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare!

Position: OVERNIGHT Customer Support Representative (Full-Time)

Location: Fully Remote

Job Summary:

As an Overnight Customer Support Representative, you will be responsible for completing inbound/outbound clinical trial recruitment screenings, patient scheduling, and support services for clinical studies. Providing outstanding customer service to patients, healthcare providers, and other stakeholders is our first priority. Through phone, email, and chat interactions, you will address inquiries, resolve issues, and ensure a positive experience for every interaction.

Responsibilities:

• Provide exceptional customer service to patients and healthcare providers, addressing inquiries and resolving issues promptly and effectively.
• Handle incoming calls, emails, and chats with professionalism and empathy.
• Utilize active listening skills to understand and respond to customer needs and concerns.
• Demonstrate a basic knowledge of medical terminology to effectively communicate with customers.
• Utilize computer skills and technical troubleshooting knowledge to assist customers with any technical issues.
• Maintain accurate and detailed records of customer interactions and follow-up actions.

Requirements:

• High school diploma or equivalent.
• Quiet and private work area in your home with a direct wired high-speed internet connection, free from distractions.
• Minimum of one year of customer service or call center experience.
• Proficient in Microsoft Windows/Office with the ability to set up computer equipment.
• Strong problem-solving skills and ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Post-secondary education, bilingual skills (Spanish/English), and medical office experience are preferred.

Benefits:

• Competitive wages and opportunities for growth and development.
• Fully remote work arrangement.
• Flexible schedule.
• DailyPay for instant access to earned wages.
• Company-provided equipment.
• Comprehensive group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance after 90 days of employment.
• 401(k) program with company match.

Work Schedule:

This is a full-time (up to 40 hours per week) position. The schedule for this position is Thursday, Friday, Saturday, Sunday, and Monday from 11 PM - 7 AM EST. Overtime is limited and generally not permitted.

Ready to Join Our Team?

If you are a patient, empathetic, open-minded, and resolute individual with excellent problem-solving, listening, and communication skills, we encourage you to apply for the Overnight Customer Support Representative position at PharmaCentra. We value our employees as our most valuable asset and offer a dynamic work environment where you can make a difference in the healthcare industry.

To apply, please fill out our initial 3-minute, mobile-friendly application. We look forward to reviewing your application and meeting you!