Office Administrative Associate | Home Care Scheduler - Visiting Angels of Mercer & Burlington Counties, NJ

Job Summary

Visiting Angels is seeking an Office Administrative Associate/Home Care Scheduler who has availability to work at our office M-F from 9:30am–5pm at our Lawrenceville office. Ideal candidate is highly organized, self-motivated, customer-service oriented, lives near Lawrenceville, and is dog-friendly (our Office Mascot is a friendly Bichon Frise)! This position involves frequent phone calls/interaction with caregivers and clients.

After applying, you'll receive a link to our screening questions in a separate email. We must have your responses before moving forward with your application.

Responsibilities

• Use cloud-based scheduling software to schedule shifts, along with our lead scheduler
• Document all communication with clients and caregivers
• Communicate with clients and caregivers regarding any schedule updates or changes
• Communicate and reinforce Visiting Angels’ policies and procedures
• Speak on the telephone in a professional and friendly manner
• Provide support and encouragement to caregiver employees
• Maintain confidentiality
• Perform general clerical duties such as messaging, copying, scanning, filing
• Maintain positive relationships with clients, prospective clients, office colleagues, caregiver employees, etc.
• Perform other functions as deemed appropriate by management

Qualifications

• Associates Degree or equivalent experience
• Ability to see the big picture and solve issues accordingly
• Extremely comfortable and adept using a computer; Microsoft Office365
• Excellent customer service and interpersonal skills
• Comfortable speaking with people on the phone while problem-solving
• Must be self-motivated and driven
• Ability to work independently or as a team
• Ability to prioritize and multi-task
• Must be well-organized and have excellent attention to detail
• Ability to communicate clearly in writing and in person
• Ability to remain flexible and calm
• Previous experience in scheduling is a plus, but not a requirement

Salary: $20/hour

After applying, you'll receive a link to our screening questions in a separate email. We must have your responses before moving forward with your application.

For more information about our company, visit our website.