Office Assistant - Reid Health
Richmond, IN 47374
About the Job
Under the direction of the Manager of Sports Medicine and Reid Fitness, the Office Assistant performs all front office duties including answering the telephone, scheduling on-going patient appointments, performing check-in functions, and maintaining patient medical records. This individual works together with the clinical staff to achieve quality outcomes for the patient.
Let's Shine. Together.:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities:
- Provide regular and dependable attendance.
- Answers and triages incoming telephone calls/Department Voicemail/email, responds to questions, takes appropriate messages, or transfers calls, as necessary.
- Alerts clinical staff to patient arrival in specified situations (i.e., late arrival) via phone call, text, and/or email.
- Maintains appointment schedule by scheduling/rescheduling on-going patient care based on established Plan of Care (appointment length, frequency, and duration), urgency, and convenience of patient.
- Re-schedules patients for staff call-ins.
- Greets patients as they arrive.
- Observes waiting room patients
- Updates forms with copies of patient registration amd waivers when necessary.
- Verifies registration information and corrects, as necessary.
- Keeps patients informed of delays and explain alternatives when possible.
- Assists patient with billing questions as able and refers complex problems to the Sports Medicine and Reid Fitness Manager.
- Manages incoming/outgoing mail, faxes, and other correspondence.
- Performs all duties respectful of confidentiality and safety of all patients and employees.
- Adheres to established quality principles and standards established by Reid Health.
- Follows up with patients that no showed their appointment.
- Makes courtesy calls to patients for appts that are scheduled for the next business day.
- Observes universal precautions for Body Substance Isolation/disease transmission reduction.
- Opens and closes the department as assigned.
- Submits work orders as needed.
- Submits Office360 orders as needed.
Education Required: High School Diploma or equivalent
Experience Required: Previous computer experience
Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected:Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information:EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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