Office Associate - Axelon Services Corporation
Walnut Creek, CA
About the Job
Job Description:
The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices, providers, and families. Act as primary contact between hospital personnel, employees, vendors, managers and administration.
Duties and Responsibilities:
Essential Functions:
1. Prepares Clinic Charts
2. Review and process all incoming referrals via facsimile and RMO system
3. Greets families, answers questions, and direct families to other areas of the hospital
4. Gathers accurate patient s demographic information.
5. Schedules appointments for patients, as directed by departmental policies.
6. Verifies insurance eligibility
7. Maintains knowledge of contracted payers and other revenue sources
8. Register patients via Meditech for appointments.
9. Process all patient billing according to hospital policy
10. Receive and post payments according to hospital policy
11. Assist families with completion of forms (Medical records request, medical clearance for surgery as needed, immunization request, etc.)
12. Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed
13. Support phone queue
14. Maintains schedules
15. Continue to develop professional education and updates skills regularly.
16. Participates in conferences and departmental meetings as required
17. Arrange interpreter services as needed.
18. Demonstrates the ability to work under pressure, with constant interruptions.
19. Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards
The purpose of this position is to provide secretarial and clerical support to a department. This position functions independently in carrying out standard and complex office procedures and relating to other physician offices, providers, and families. Act as primary contact between hospital personnel, employees, vendors, managers and administration.
Duties and Responsibilities:
Essential Functions:
1. Prepares Clinic Charts
2. Review and process all incoming referrals via facsimile and RMO system
3. Greets families, answers questions, and direct families to other areas of the hospital
4. Gathers accurate patient s demographic information.
5. Schedules appointments for patients, as directed by departmental policies.
6. Verifies insurance eligibility
7. Maintains knowledge of contracted payers and other revenue sources
8. Register patients via Meditech for appointments.
9. Process all patient billing according to hospital policy
10. Receive and post payments according to hospital policy
11. Assist families with completion of forms (Medical records request, medical clearance for surgery as needed, immunization request, etc.)
12. Obtain and issue authorizations and referrals as needed for clinic, ED, inpatient and surgical procedures as needed
13. Support phone queue
14. Maintains schedules
15. Continue to develop professional education and updates skills regularly.
16. Participates in conferences and departmental meetings as required
17. Arrange interpreter services as needed.
18. Demonstrates the ability to work under pressure, with constant interruptions.
19. Complies with established departmental policies and procedures, objectives, quality assurance program, customer service, safety, environmental and infection control standards
Source : Axelon Services Corporation