Office Coordinator - Playabilities for Sensational Kids

Playabilities is a multi-disciplinary pediatric occupational, physical, and speech therapy clinic located in Johnson County, Kansas. We provide personalized, intensive, and client-centered therapy services for children with various neurodevelopmental disabilities including developmental delays, autism, and sensory processing disorder. We provide a relaxed, yet professional work environment comprised of a collection of highly motivated, self-driven therapists who feed off of each other’s love for their job and compassion for helping our families. The culture of our clinic is service-oriented, and our highest objective is providing the best possible treatment and care for our clients, every step of the way.

Playabilities take great pride in having a culture of belonging and excellence. Each employee embodies Playabilities’ Core Values.

Passionate about making a difference

• We are energized through serving others.

• We strive for personal and professional growth to continuously better serve our company and community.

• We prioritize relationships and make all decisions, but especially people decisions, with integrity.

• We provide connections and build relationships as a foundation of our services. We build skills and resilience after this foundation is built.

Share joy and have fun

• We approach our interactions with our families with the intention of helping them achieve and maintain “joie de vivre” or joy of life!

Job Description

Under the general direction of the Scheduling Manager, the Office Coordinator will perform all duties associated with the efficient running of the front office and administrative duties at their respective Playabilities Clinic.

Responsibilities:

• Manages all incoming communication to the organization. As the first point of contact for visitors and clients, the Office Coordinator plays a crucial role in creating a positive and welcoming atmosphere. They are adept at directing queries to the appropriate person or place for resolution.
• Conducts the initial intake process for Potential Clients (PCs) including creating new profiles for incoming clients in the Electronic Medical Records system (EMR).
• Maintains updated Plans of Care for clients throughout their entire treatment process.
• Processes payments for current clients in the EMR
• Performs insurance verifications for new clients
• Maintains clinic supplies
  Ensure the functionality of all office equipment
• Manage the accountability for the clinic's daily upkeep and general organizational needs, ensuring a consistently clean and efficiently running environment in all areas.
• Act as the administrator for the patient portal, promptly addressing any technical issues that may arise.
• Assists with ensuring the efficient operation of daily schedules for all therapists, coordinating planned coverage to guarantee the seamless continuation of care for clients.
• Provides daily support and assistance to the Scheduling Manager to address scheduling requirements and ensure operational efficiency.
• Upholds a professional standard of communication with families, therapists, the clinic team, and the public. The expectation is that all communication be handled promptly and professionally, with a commitment to responding to electronic communication within at most two business days.
• Acts as a liaison for families-addressing questions or concerns, and directing or escalating them to the appropriate team member for resolution
• Connects families with the right resources, ensuring high-touch services that meet their needs.
• Contributes to fostering a healthy workplace culture by supporting Playabilities Core Values and facilitating clinic-wide events
• They oversee Rehab Techs, contributing to the overall coordination and success of the clinic.

Playabilities’ Team Members will constantly strive to be the best pediatric therapy service provider in the region by continuously improving, going above and beyond, exceeding all expectations, and practicing Playabilities’ Core Values. All Playabilities Team Members are required to adhere to the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality concerning all patient, employee, and company proprietary information.  The Office Coordinator is expected to abide by the confidentiality guidelines in the Employee Handbook.

Other duties as assigned.
Expectations

The role demands high flexibility and adaptability to cater to the clinic's dynamic needs. The Office Coordinator excels in determining daily priorities, problem-solving, and self-initiating supportive tasks throughout the day to ensure smooth processes for families and therapists alike.

Requirements

• Experience using an Electronic Medical Records system (EMR)/ Raintree experience highly preferred
• Minimum 1 year of customer service experience
• Prior therapy clinic experience highly preferred (Occupational, Physical, or Speech Therapy)
• Prior medical office experience preferred
• Minimum of 1-year experience using Microsoft Office with intermediate Excel exposure

Schedule

In-person, 40-hour work week, Monday-Friday

Compensation

Starting at $42,000

Location

This position will be at our Prairie Village clinic. 

Benefits

Full-time employees are eligible to participate in our benefits package. Benefits include health, dental, and vision insurance. We also offer life insurance and short-term disability so you can take care of yourself and your family!  Benefits are effective on the first day of the month after an employee is hired.

EEO Statement

Playabilities for Sensational Kids is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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