Office Leader - Brown Haven Homes

The Office Leader plays a crucial role in the smooth functioning of the office. They act as the bridge between the local office and the home office, keeping everyone connected and in sync. They have a comprehensive understanding of the local office's operations, including customer interactions, trade partnerships and team dynamics.

Outcomes:

• KPI - Achieve local office sales, starts and closing goals.
• KPI - Create a 90% customer referral rating.
• KPI - No AR over 30 days.
• KPI - Closing Packages complete within 14 days of completion.
• Invoice customers at construction milestones.
• Accountable to enter data into the accounting system and prepare accurate local office reporting.
• Onboard and maintain trade partner changes.
• Ensure the local office is staffed for business hours.
• Accountable for PO (Purchase Order), permitting, and appraisal maintenance.

Competencies:

• Be a strategic thinker and have a strong work ethic (grit).
• Basic accounting knowledge of P & Ls, A/R etc.
• Ability to work with different personalities and comfortably be assertive (when needed).
• Highly effective communicator.
• Ability to work with trade partners on quotes sheets and purchasing orders.
• Highly task-oriented with solid problem-solving abilities.

Character Traits:

Buy into the BH culture of values, why & vision are foundational to success. Traits that succeed at BH include a "Do It Now" attitude, an attraction to meaningful work & relationships through radical truth & transparency, a strong work ethic, positive thinking, integrity, and intelligence.