Office Manager - Swansea, IL - Mediplex Hospice LLC

Medi-Plex Hospice is a certified Medicare Home Health Agency that offers comprehensive home health services to its clients. Quality care is the primary focus of our organization, and we make every attempt to personalize our service to meet the needs of our clients. It is important to us that service standards exceed the industry average.

Medi-Plex Hospice is seeking an Office Manager to join our team!

Responsibilities:

• Supervises and trains all clerical staff in hospice agency
• Exhibits excellent customer service skills
• Assists office staff with secretarial aspects of office organization, including but not limited to: filing, compiling charts, breaking down discharged charts; keeping copies of agency paperwork and opening packets updated and available for staff; ordering office equipment as necessary; reporting equipment problems or malfunctions to appropriate personnel
• Answers telephone inquiries and channels them appropriately
• Assists with staffing/schedules as necessary. Coordinates with contract therapy services as needed for scheduling visits
• Updates patient information in the computer system, maintains active patient records and active patient list
• Responsible for monthly reports as requested by Administrator
• Responsible for the Advisor Board Meetings which include sending notices, requesting and scheduling the meal, copying information and policy changes for each member
• Initiates referral information if necessary; maintains and tracks all referrals made to the agency
• Examines all paperwork turned in for completeness, logs all visits on statistical sheets, and maintains patient lists.
• Procures requested information from charts as needed for ADR requests
• Participates in case conferences, as needed

Qualifications:

• High School graduate with the ability to efficiently manage staff and total office organization.
• At least one year of hospice experience preferred
• Computer, secretarial, accounting, medical terminology, and billings skills are desirable
• Good communication skills and the ability to deal effectively with the staff and public are very important
• Must possess a second form of ID (Social Security Card or Birth Certificate