Office and Project Installation Manager - Bath Planet

Creating a fresh solution to bath remodeling, Bath Planet of South East Florida offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Primary Purpose & Function     
America’s number one growing Acrylic Bath System Company, Bath Planet is seeking a Production Manager/Installation Manager in our South East Florida market. We offer a very competitive compensation package.
 

The Office Manager

Esures that administrative matters within Bath Planet of South East Florida are carried out smoothly. Taking direction from leadership, the Office Manager interfaces with all aspects of the business - with finance, human resources, operations, sales, marketing and the owner. The Office Manager coordinates office activities and operations to secure efficiency and compliance to company policies. Operating in a fast-paced office environment, this individual possesses exemplary interpersonal skills allowing for satisfactory resolution on a multitude of administrative matters.

Essential Functions:

• Assist in the creation and maintenance of Bath Planet of South East Florida's social media strategy.
• Assist in coordinating company events and functions.
• Compile monthly sales sheet and ensure all tax charged is correct
• Manage labor spreadsheets and employee and installers hours.
• Addressing follow-up phone calls and emails from installs.
• Process monthly salesperson commissions.
• All tracking and bookkeeping through QuickBooks.
• Manage incoming and outgoing mail (e.g., USPS, UPS, FedEx).
• Manage sub-contractors’ insurance - liability and workers compensation coverage.
• Order office supplies.
• Assist ownership whenever necessary.

Competencies Required:

• Outstanding communication and interpersonal abilities.
• Excellent organizational and leadership capabilities.
• Attention to detail.
• Self-starter.
• Excellent time management skills.
• Flexible in approach with others.
• Steady and patient work style.
• Above average mathematical skills.

Work Environment:

This position operates in a professional work environment. This position routinely uses standard office equipment such as computers and smartphones.

Production / Project / Installation Manager

Job Responsibilities

• Two years’ experience in acrylic bath systems is a requirement.
• Participate in Hiring & Training
• Review time sheets
• Review job duties
• Manage the installation team
• Ensure they meet their accountabilities
• Maintain 100% customer satisfaction
• 100% Positive feedback from customers on installers
• Contact customers 1 week after install for satisfaction review
• Contact customers on a weekly basis to keep them informed of the production timeline.
• Request customer for referrals, or remind them of program
• Planning/Schedule all installations
• Review contracts with Sale team prior to ordering
• Order all products
• Complete permits if required
• Manage relationships with vendors
• Manage incoming products and warehouse

Upcoming installs:

• Placing all material orders
• Setting install schedules
• Quality control & install training
• Prepare customer folder
• Prepare/gather product together for installers
• Maintain customer folders and production in our CRM
• Assist Installers issues during installation
• Collect Installers Time sheets, Receipts for payroll
• Collect from installers completion certificates and money collected
• Maintain calendar and update with installs scheduled. (Google)
• Maintain calendar for installers requested off days
• Coordinate all warranty and service calls
• Review your job cost to determine recommendations for improvement
• Complete analysis on root cause of service calls
• Review information with Owners and what next steps are
• Take appropriate action to resolve

Wages:

Based on experience and discussed during interview/hire

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