Office Supervisor - NYU Langone Ambulatory Care Lake Success - NYU Winthrop

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.For more information, go tonyulangone.org, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Office Supervisor - NYU Langone Ambulatory Care Lake Success.

In this role, the successful candidate The FGP Office Supervisor will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care The FGP Office Supervisor will communicate responsibilities coordinate staff schedules and promote a positive patient experience while maintaining efficient operations

Job Responsibilities:

bull; Ensures enforcement and adherence to FGP policies are procedures
bull; Hires onboards trains and monitors staff
bull; Supervises daily practice operations such as reception/phones staffing and provider schedules and workflows
bull; Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate
bull; Monitors supply inventory and medical equipment maintenance
bull; Coordinates and participates in regular staff meetings and performance reviews
bull; Services as liaison between non physician staff and physicians to ensure effective and efficient workflows and patient access
bull; Communicates issues or roadblocks to the practice manager
bull; Performs other duties as needed

Operations amp; Financial Management nbsp;
bull; Oversees staff and patient care functions of a Faculty Group Practice site
bull; Resolves employee issues and addresses procedure and performance related issues Authorizes attendance schedules and sick time changes Responsible for timekeeping and payroll for direct reports
bull; Functions as a liaison between non physician staff and physicians to ensure effective service for patients Establishes and maintains effective working relationships with group physicians Services as a role model and resource person for providing quality patient care and patient information as needed nbsp;
o Addresses provider concerns pertaining to day to day operations
o Ensures suites are properly staffed to avoid delays
o Ensures staff maintain cooperative relationships accross job categories to facilitate appropriate reaction to needs and delays throughout the day
o Expected to set the tone/represent management team at all times
bull; Establishes office procedures and communicates responsibilities and expected performance to staff Trains staff according to specific job responsibilities and expectations Ensures appropriate cross training and cross coverage for all practice administrative activities
bull; Responsible for ensuring staff are aware of all FGP forms and how they are to be used
bull; Oversees and facilitates required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP nbsp;Works closely with the Practice Manager and FGP representatives to identify opportunities to improve front end processes
bull; Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance Human Resources etc nbsp;
bull; Works with Practice Leadership to develop staffing standards ongoing trainings and performance and productivity metrics nbsp;
bull; Assists in implementation and oversight of key FGP operational initiatives including but not limited to nbsp;MIPS CheckMate Patient Secure and digital scheduling
bull; Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed This includes oversight and management of key indicators related to MIPS Epic front end work queues waitlists in baskets open encounters Patient experience etc
bull; Identifies additional staff training requirements and coordinates as needed
bull; Monitors front end processes including co pay collection insurance verification authorization and referral records release requests and front end denials nbsp;
bull; Places MCIT ticket in the event hardware at front desk areas become non functional such as desktop phones desktop computers patient secure palm readers desktop scanners Welcome Kiosk copier and fax machines
bull; Serves as liaison with other NYULH Department Representatives
bull; Performs other duties and projects as necessary

Clinical Management nbsp;
bull; Optimizes patient flow and patient access
bull; Supports key initiatives related to MIPS gaps in care and other clinical quality programs
bull; Ensures clinical in baskets are maintained and open encounters are closed within a timely manner
bull; Works with Practice Leadership to enforce policies and procedures
bull; Ensures clinical compliance with Patient Safety initiatives and reporting

Patient Experience amp; Access
bull; nbsp;Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission vision and values and promoting excellence in the patient experience during every encounter nbsp;
bull; nbsp; Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
bull; nbsp; Greets patients warmly and professionally stating name and role and clearly communicates each step of the care/interaction as appropriate
bull; nbsp; nbsp;Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging nbsp;
bull; nbsp; nbsp;Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalates to leadership as appropriate
bull; nbsp; nbsp;Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i e ways to optimize provider schedules how to minimize delays increase employee engagement etc
bull; nbsp; nbsp;Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
bull; nbsp; nbsp;Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Staff Engagement
bull; Mentors staff and actively promotes the development of operational/financial performance improvement skills across teams
bull; Assists with staff competency assessments and performance evaluations providing feedback identifying training needs and pathways for employee continued career success
bull; Conducts routine staff meetings and huddles to promote staff communication and feedback nbsp; nbsp;
bull; Attends and supports employee participation in FGP corporate meetings/WebEx to stay aligned with larger network updates and training as appropriate nbsp; nbsp;
bull; Promotes employee engagement activities within the practice engaging feedback from support staff and leaders internally nbsp;

Minimum Qualifications:
To qualify you must have a A Bachelor s Degree with a minimum of 1 3 years of relevant work experience or equivalent combination or training and relevant work experience required Ability to work in a fast paced multiphysician practice environment Good communication interpersonal and computer skills Ability to develop and maintain effective working relationships with physicians staff and patients Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop guide motivate nurture and coach others

Preferred Qualifications:
None

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $72,650.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here