Office Support Float - Full Time - GREATER SEACOAST COMMUNITY HEALTH

Office Support Float – Full Time

The Office Support Float will be trained in both medical and dental front offices and the call center. This position will fill in as needed for coverage during scheduled and unscheduled time off as assigned by supervisor. Position will provide coverage for both our Somersworth and Portsmouth offices. Candidates for this position must be adaptable, a quick learner, detail oriented, reliable and able to thrive with change in a fast paced environment.

Come to work every day knowing your efforts make other people’s lives better. You will be part of a supportive, dynamic, multidisciplinary team – including medical, dental, and behavioral health care providers, social workers, family workers, and others – working together to meet the needs of the whole person. Your days will be busy, varied and interesting, and you will have opportunities for career growth; many employees take on new challenges and increasingly responsible positions during their years with us.

Salary Range: $19.00 per hour and onward

Job Duties

• Greet patients with a friendly professional manner, providing excellent customer service.
• Explain services including basic eligibility guidelines and sliding fee scale.
• Collect deposits, verify and complete all required paperwork from/with patient.
• Verify insurance eligibility.
• Provide receipt for payment and enter into computer system
• Perform front office tasks from list of responsibilities of each front office station.
• Answer calls/make calls with a friendly professional manner, providing excellent customer service.
• Voicemails are taken off in a timely manner set by practice manager
• Effectively use phone System
• Assists Medical Records as directed by Medical Records staff/practice manager

Qualifications

• Healthcare experience is preferred but not required. Training will be provided.
• Computer literacy and proficient typing skills required
• High school diploma or GED required
• Pleasant personality with good interpersonal and communication skills
• Strong team player and ability to work independently
• Customer service-oriented.
• Ethical understanding of confidentiality and personal health information (PHI) data management
• HIPAA-compliant

The ideal candidate will also have:

• Ability to work harmoniously with coworkers and patients
• Experience working with diverse and vulnerable populations
• Excellent communication and listening skills
• Organizational skills
• Strong clinical and assessment skills
• Compassionate and nonjudgmental attitude

Work Location(s): Goodwin Community Health, Somersworth, NH Families First Portsmouth NH

Hours Per Week: 40 (8:00am – 5:00pm)

Days: 5 (Monday – Friday)

Job Status: Full Time, Hourly (Non-Exempt)

Eligible for Benefits: Yes

Benefits

Our comprehensive benefits package includes medical and dental insurance with an agency subsidy. One of the GSCH health insurance plans has a no-premium option for employee-only coverage. GSCH offers a 401(k) plan with an employer match, employer-paid group term life insurance, and short-term disability coverage. Voluntary benefits include vision, long-term disability coverage, Flexible Spending Account, and access to local discounts. GSCH offers earned time accrual (15 days in your first year [pro-rated by FTE]), plus seven (7) paid holidays. Eligibility starts at 24 hours/week, with full benefits offered at 32 hours/week and above.

This position is eligible for retention bonus of up to $1,500.00

About Us

Greater Seacoast Community Health’s mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay.

The Greater Seacoast Community Health network includes Families First Health & Support Center in Portsmouth, Goodwin Community Health in Somersworth, and Lilac City Pediatrics at both locations. Strafford County Public Health Network and WIC Nutrition Program are also affiliated with Greater Seacoast.

Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, WIC, social work services, a pharmacy, parenting classes, playgroups, and home visiting.

We believe everyone should be empowered to maximize health and well-being and strive to make our array of programs and health services integrated, high quality, affordable, recovery friendly, trauma informed, inclusive, and easy to access.

As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone — infants to seniors, single people and families, insured or uninsured, all income levels. Learn more at GetCommunityHealth.org.

Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified Veterans are encouraged to apply.