Office Support Staff - Substitute - The Rock Academy

POSITION SUMMARY: The Office Support Staff - Substitute plays a crucial role in maintaining the front office's efficiency and productivity while ensuring a welcoming and professional atmosphere. This position provides exceptional customer service to student families, promptly addressing inquiries and resolving issues.

PARENT CUSTOMER SERVICE: Serve as the primary contact for parent needs, answering phones and emails promptly. Manage phone messages and ensure timely callbacks to address parental concerns.

HEALTHCARE FOR STUDENTS: Administer care for students who become ill or injured, including contacting parents for student pick-up. Perform data entry for injured or sick students and manage medication forms for those requiring on-campus medication. Issue medical exposure notices when necessary.

ADMISSIONS SUPPORT: Assist the admissions team by greeting families and supporting assessments. Occasionally aid families with application and enrollment processes.

OFFICE EQUIPMENT MANAGEMENT: Ensure smooth operation of office equipment such as copiers and laminators by troubleshooting issues and performing regular maintenance. Collect incoming shipments from security.

DAILY TASKS (Shared Responsibilities):

• Assist students with tardy passes and manage attendance records, communicating with parents/guardians via calls and emails.
• Conduct laminating tasks and distribute laminated materials as needed.
• Handle mail collection and dispatch outgoing items.
• Open and close the front office and nurse's station daily.
• Organize events like Uniform Exchange and Lost and Found services.
• Assist students with photocopies and other office tasks.
• Provide teacher breaks and cover duties during absences, including recess and lunch supervision.
• Support Substitute Teachers by preparing necessary materials and providing assistance during their assignments.

This role requires versatility, strong organizational skills, and the ability to multitask in a fast-paced environment. The Office Support Staff - Substitute contributes to the smooth operation of administrative functions and ensures a supportive environment for students, faculty, and families alike.

COMPANY OVERVIEW: Rock Academy builds leaders who are deep thinkers, dynamic communicators, and do something Christians prepared for college and life.