Oil & Gas Service Manager at Butler CAT
Dickinson, ND 58601
About the Job
As the Oil and Gas Service Manager, you would be responsible for regional management of the service department by managing job progress, resolving customer disputes, supervising staff, and scheduling the service team
Along with these duties you will be asked to attend customer events as time allows to help build customer relations and grow our O&G business
If you are passionate about customer service and have related experience, read the job description below and apply today!
We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket
This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc
Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
Handles documentation and resolution of Goodwill claims with manufacturers
Interviews and hires personnel for the service department.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Review work orders and ensure timeliness of completion and accuracy.
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned
Supervisory Duties:
Manages service department personnel.
Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Qualifications:
Mechanical experience with large bore diesel and natural gas engines
Two-year degree or equivalent experience and training preferred
Prior supervisory experience or Service Management Training preferred
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Ability to work nights and weekends, as needed, during peak workload times to meet deadlines and deliver exceptional customer service
Must possess a clean driving record and be able to meet company insurability guidelines.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability
Butler Machinery Equipment Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers
We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability
#LI-Onsite
Along with these duties you will be asked to attend customer events as time allows to help build customer relations and grow our O&G business
If you are passionate about customer service and have related experience, read the job description below and apply today!
We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket
This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc
Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
Handles documentation and resolution of Goodwill claims with manufacturers
Interviews and hires personnel for the service department.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Review work orders and ensure timeliness of completion and accuracy.
Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned
Supervisory Duties:
Manages service department personnel.
Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Qualifications:
Mechanical experience with large bore diesel and natural gas engines
Two-year degree or equivalent experience and training preferred
Prior supervisory experience or Service Management Training preferred
Excellent customer service skills
Good oral and written communication skills
Computer knowledge
Ability to work nights and weekends, as needed, during peak workload times to meet deadlines and deliver exceptional customer service
Must possess a clean driving record and be able to meet company insurability guidelines.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability
Butler Machinery Equipment Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success
We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers
We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability
#LI-Onsite
