On-Campus Student Helpdesk Specialist - Andrew Wommack Ministries

Position Purpose:

The On-Campus Student Helpdesk Specialist is a key member of the Student Helpdesk Team responsible for ensuring all student a...

Knowledge, Skills, and Abilities:

Must be customer service-oriented and results-driven.

Effective written and verbal communication skills.

Must be a self-starter and able to work independently with little supervision.

Demonstrated ability to work effectively as a team member or as an individual contributor.

Maintain a professional, positive, and enthusiastic attitude during all aspects of the job.

Excellent organizational and time management skills.

Must be comfortable speaking on the phone, leading one-on-one conversations, using exceptional listening and problem-solving skills with excellent phone etiquette skills.

Ability to learn and confidently use multiple software programs and platforms.

Can comprehensively operate a Windows-based computer and all associated Microsoft Office programs (Word, Excel, Outlook, and PowerPoint)

Able to maintain a high level of professionalism and discretion in dealing with sensitive and confidential information.

Must have strong interpersonal skills and diplomacy working with diverse cultures and ethnicities.

Requirements:

Must have a personal relationship with Jesus Christ

Must sign the Statement of Faith

High School Diploma or equivalent education is required

Charis Bible College graduate is preferred

An associate degree or equivalent education is a plus

Must pass all required checks

Experience:

A minimum of one year of administrative experience is required

A minimum of one year of customer service or Phone Center experience is required

Helpdesk experience is greatly preferred.

Experience with admissions software and contact management is preferred.

Experience with CRM software or Helpdesk Ticketing System is a plus.

Compensation is commensurate with experience.

We offer a comprehensive benefits package for full-time employees to include the following: Medical,Dental,Vision,Paid Time Off (PTO),Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care,Health Savings Account (HSA),Voluntary Life and AD&D,Short Term Disability,Long Term Disability,403(b) Retirement Plan,Life Assistance Program, Accident/Hospital,ID Shield/Legal Shield and Telehealth

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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