OnBase Upgrade Technician - Databank IMX

DataBank is a growing, thriving company full of smart, motivated people. Our 550+ employees are a tightly-knit, super-focused and incredibly dedicated team. We work hard, and we're passionate about our business and customers. One of our primary goals is to provide a challenging, exciting, fair, rewarding, and growth-oriented environment for our team.

At DataBank, we are on a mission to help organizations simplify their business processes. Our work is constantly changing and evolving, driven by the need to create remarkable business solutions for our customers. As North America's leading end-to-end business process solution provider, our employees are the heart of our success. Our people are committed to our customers in everything that we do. That is the DataBank difference.

We're excited to announce the opportunity for an OnBase Upgrade Technician to join our Professional Services Team! The Upgrade Technician is responsible for performing OnBase system upgrades as a customer facing professional service. OnBase is an enterprise business application that is broadly used for capturing, storing and managing business content. OnBase is highly customizable and often mission critical, and upgrading to recent versions helps our clients keep up on current technologies, keeps their data more secure, and allows them to enhance their solution with the latest enhancements. An Upgrade Technician will perform all technical tasks related to upgrading the client's OnBase system, including database schema upgrades, web and application server upgrades, and component upgrades. This is a technical role, but customer facing, and will require the ability to provide excellent customer service and work with a team, as well as the ability to troubleshoot.

• Performs OnBase system upgrades
• Able to balance multiple upgrade delivery priorities at one time
• Adheres to project plans, timelines and participate in client meetings
• Documents upgrade process steps and client specifics
• Adheres to infrastructure standards and patterns
• Collaborates with cross-functional teams to ensure alignment and resolve issues
• Provides accurate and timely status reporting, as needed, including task and time reporting
• Constantly learns and improves technical knowledge and expertise
• Participates and contributes to all phases of company Upgrade Methodology
• Ability to Troubleshoot unexpected issue that arise during a system upgrade

• Excellent documentation, listening, and communication skills including interpersonal, negotiation, and conflict resolution
• Software and information technology knowledge base
• Strong analysis and judgment skills
• Strong telephone presence and consulting skills
• Ability to work in team environment as well as independently

Education, Training, and Experience:

• 2 year associates degree or equivalent technology experience
• Ability to obtain OnBase Installer Certification
• Customer service experience

Experience Desired but not required:

• OnBase administration experience
• Knowledge of Windows Server OS and/or IIS
• Enterprise system installation and upgrade experience
• Understanding of networking
• Knowledge of SQL Server and\or Oracle database platform
• Knowledge of virtual environments

Travel:

• Up to 10% travel is required for this position

INFORMATION SECURITY REQUIREMENTS:

At DataBank, information security is a top priority. It is the responsibility of every member of our workforce to protect sensitive information at all times. As part of our commitment to clients and regulators, the following information security requirements must be satisfied and upheld for all job positions:

• Ability to pass individual background check and drug screenings, when required*
• Operate in accordance with all DataBank information security policies and procedures.
• Understand and acknowledge all job responsibilities relating to information security and protecting sensitive company and/or client information.
• Execute information security processes and procedures as required based on job functional responsibilities.
• Protect information assets from unauthorized access, disclosure, modification, destruction or interference.
• Report information security events, incidents, and any other risks identified to designated company resources.

*As an employee of Databank, you may also be required to undergo continued or more in depth background screenings to satisfy the information security requirements of current or future clients.