Onboarding Specialist at Altorfer

The Onboarding Specialist will provide a coordinated and consistent approach in onboarding, deploying and driving adoption of digital products and services to our customers. Works closely with Sales Department PSSR’s and MSR’s to provide solutions that will enhance client satisfaction by supporting our different digital platforms. The onboarding Specialist will be also responsible for TIER II support as part of Cat Customer Care world class eCommerce support

• Liasom between Product Support and Sales Department for customer onboarding after machine delivery
• Responsible for on-boarding customers on all our digital platforms (PCC, MCC, The New Vision Link, Cat Inspect... )
• Obtain customer consent of Cat Digital Policy
• Collect customer digital platform end user information to create CWS, UCID, DCN to properly subscribe machines with Product link.
• Make sure last three steps are completed before 10 days of machine delivery 
• Perform customer follow up to make sure they are engaged with digital products.
• Perform monthly reports to monitor customer onboarding success
• Provide support to Manager on our Digital Excellence Program 
• Administers Dealer maintenance Tool (DMT)
• Altorfer TIER II support (In App & Local) for Cat Customer Care,
• Establishes professional customer relationships with appropriate customer personnel.
• Other job duties may be assigned.