Onboarding Specialist - MBO Partners

The Role: Onboarding Specialist

Location: Remote

Who are we?

At MBO we give people the control to do the work they love the way they want.

We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.

By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.

Why should you apply?

If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.

Here are some details you’re probably wondering about.

What will you be doing

As an MBO Client Services Onboarding Specialist, you are responsible for efficiently executing a comprehensive onboarding process and ensuring a seamless experience for Talent engaged by our Enterprise Clients.  This role requires daily consultative support to independent contractors and their client representatives throughout the onboarding life cycle, including proactively managing expectations, communicating status and/or challenges related to enrollment progress, and ensuring alignment across MBO's Client sponsors, stakeholders, and hiring managers. 

This position offers an opportunity for individuals who have a passion for driving results, providing strategic assistance to others in support of overall business and client objectives, working with a sense of urgency in collaboration with a cross-functional team within a fast-paced and constantly evolving environment - a team that embraces a growth mindset and ownership culture, focused on solutions that deliver value for enterprise clients, talent, and MBO. 

• Conduct personalized advisory onboarding calls with independent contractors and assist with “Best Fit” program determination relative to specific enterprise program and MBO operational requirements to ensure efficient and timely completion of all onboarding processes
• Serve as the liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence
• Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs
• Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences)
• Report weekly to enterprise stakeholders on enrollment statuses to isolate any issues or inconsistencies and proactively address delays
• Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices
• Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients including problem solving for long term impact and process redesign
• Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction
• Participate in the full life cycle of the MBO Client Services including both the Onboarding Specialist and Program Specialist roles

What do you need to stand out

• Bachelor’s degree or equivalent experience (Business, Psychology, Human Resources, Communications, Economics, Finance, or related field)
• A minimum of 3 years of experience working in business process, customer service, human resources, or operations
• Strong operational and organizational skills with proven attention to detail
• Ability to quickly comprehend new concepts and drive them through to execution
• Comfortable navigating different POVs and assisting independent contractors/Talent with the adoption of changes required to achieve their Client's business objectives
• Strong strategic written and verbal communication including the ability to confidently deescalate concerns with Talent and Client
• Proven ability to manage multiple critical priorities simultaneously to complete process workflows
• Should be a self-motivated, resourceful team player with strong interpersonal skills and confidence
• High degree of responsiveness, excellent time management skills, and works with a sense of urgency
• Great customer service and analytical skills with ability to easily relate concepts to clients’ environment and connect the bigger picture
• Positive, professional & friendly demeanor
• Good stress tolerance and ability to maintain composure under pressure
• Takes responsibility/ownership of both positive and negative outcomes
• JobDiva, VMS, ATS, Background Screening system experience preferred

Here are just a few reasons that you will love working at MBO Partners

• Remote work environment
• Competitive base salary with opportunities for growth and development
• Excellent medical, dental, and vision plans designed to support healthy lifestyles
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Bonus opportunities
• Wellness allowance
• Culture based on trust, feedback, communication, success and fun
• And, much, much more!

By applying for this position, you agree to the Terms and Conditions and Arbitration Agreement. You are directing MBO to disclose your personal information to those who may be interested in hiring or engaging with me. You acknowledge and understand that MBO will use your personal information as described in the Privacy Policy If you are a resident of California, you understand and acknowledge that MBO will use your personal information as described here. You acknowledge and understand that MBO is an international company and your personal information can be transferred to, stored, and/or processed in any country in which MBO or its affiliates, suppliers, service providers and/or agents maintain facilities, including, but not limited to, the United States of America and the European Union.

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