Onsite Director of HOA Facilities and Maintenance - Bilingual (CFL2024-7596) - RealManage

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of: Sense of Community, Sense of Place, Focus on Technology, Focus on Education & Focus on Health. 

This is a beautiful masterplan community situated in northwest Osceola County, Florida. 

• The homes and condominiums are a cross-pollination of Classical, Colonial, French, Coastal, Mediterranean, and Victorian exteriors with modern floor plans. Most homes have a welcoming front porch and access to rear garages via a service alley.
• Residential offerings include single family terrace, bungalow, garden, cottage, village, manor and estate homes along with townhomes and condominiums.
• Residents enjoy large recreational areas with multiple amenities, a Community Center, over 40 neighborhood parks and more than 26 miles of walking trails.
• Commercial areas include Downtown Celebration, Shoppes at Celebration Place and Water Tower Shoppes with multiple restaurants and shops. Within the Community’s boundaries residents benefit from schools (Celebration K-8, Celebration High School, Foreign Language Immersion School), Osceola County Fire Station, office complexes, a boutique hotel, gas stations, churches and AdventHealth Hospital and Fitness Centre.
• Celebration has approximately 10,000 residents and 4,300 homes and condos.

Responsibilities:

DUTIES AND RESPONSIBILITIES

Under limited supervision and reporting directly to the Community Manager, oversee, supervise and manage daily operational aspects of the community association, including but not limited to the following:

Essential Duties and Responsibilities

• Preparation of Scope of Repair and/or Scope of Work
• Send out prepared cope in a usable Request for Proposal (RFP) format
• Respond to Request for Information (RFIs) from bidding contractors in a timely manner
• High-level oversight of all projects occurring on property
• Management of contracted services – landscape, irrigation, pool refurbishment, pool cleaning, pest control, electrical, plumbing, painting, security monitoring, fire suppression monitoring, janitorial, pressure cleaning, roofing, building construction, HVAC, lighting, sports courts, sports facilities, concrete, masonry, access control, security surveillance, asphalt maintenance, specialty lighting, fencing and site furnishings
• Manage on-site maintenance personnel
• Maintain Standard Operation Procedures and Maintenance Manuals
• Ensure highest quality of service at competitive prices
• Identify outsource opportunities for cost savings without reduction of quality
• Risk management assessment and mitigation
• Support the Board of Directors Goals and Strategic Plans
• Develop training programs for maintenance personnel
• Collaborate with representatives of the local municipalities & CDD’s
• Collaborate with various entities such as new home construction managers, and project managers
• Manage repair and maintenance of vehicles (Trucks and NEV’s)
• Monitor utility billing for fluctuations that would indicate a facility issue
• Collaborate with other Department Heads on projects and solutions to issues
• Interact with homeowners and residents
• Provide on-call response to after-hours emergencies
• Emergency Response planning and implementation
• Emergency Management: on site direction of pre-event, event and post-event operations. (Direction of maintenance staff and contractors for event preparation and clean-up)
• Asset management, inventory control
• Develop annual budget, manage and adjust department budgets
• Invoice review, coding, approval and process for payment
• Provide leadership and solution-based communications through daily interaction with management, staff, owners, residents and visitors
• Management of all parks and facilities including but not limited to commercial swimming pools operations, playground safety and inspections and site amenities.
• Develop and implement a preventive maintenance program.
• Monitoring activities of on-site security cameras and access control systems and provide recommendations for change and/or improvements
• Recruit, train, mentor and recommend termination of employees as necessary.
• Prepare special studies, projects or reports as directed by the Community Manager and Executive Director
• Assist Community Manager and Executive Director, as needed with other issues throughout the community

REQUIRED SKILLS & ATTRIBUTES 

• Ability to analyze and interpret the needs of all aspects of facility and general maintenance and offer appropriate solutions
• Wide range of construction industry knowledge and experience
• In depth landscape knowledge
• Knowledge of HVAC Systems
• Electrical knowledge
• Knowledge of community association management principles, procedures and standards
• Knowledge of contracting process and associated regulations
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of stakeholders in a diverse community
• Skill in organizing resources and establishing priorities
• Ability to use computers, including Microsoft Excel, PowerPoint, Word, etc
• Exhibit professionalism and professional demeanor at all times
  Preferred certifications or ability to obtain
• Certified Playground Safety Inspector – NRPA
• Certified Pool Operator
• Rain Bird Maxicom & Irrigation Centralized Control Certifications
• Bilingual (Fluent in English & Spanish) 

Pay & Benefits Summary: 

$115,000/Yr - $130,000/Yr, depending on education & experience

• Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
• Highest level employee plan will incur a cost
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays