Onsite HOA - Administrative Assistant (MKTX2024-7676) - RealManage

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary:

Stonebridge Ranch is a master planned community 35 miles Northeast of Dallas on 5,000 acres in McKinney, Texas and contains 10,000 single family homes and 35,000 residents.  

Responsibilities:

We are seeking a highly organized and proactive Administrative Assistant to support our team in achieving operational excellence. The ideal candidate will be a detail-oriented multitasker with exceptional communication skills, capable of managing a variety of administrative tasks with efficiency and professionalism.

• Provide comprehensive administrative support, including scheduling meetings, managing calendars, and coordinating travel arrangements.
• Prepare and edit correspondence, reports, and presentations with a high degree of accuracy.
• Maintain organized filing systems and ensure timely retrieval of documents.
• Assist with project management tasks, tracking progress and deadlines to ensure timely completion.
• Serve as a liaison between departments, fostering effective communication and collaboration.
• Manage office supplies and equipment, ensuring an efficient work environment.
• Handle incoming calls and inquiries, directing them to appropriate personnel as needed.
• Maintain accurate records of resident information, service requests, and incident reports. Ensure confidentiality and compliance with privacy regulations.
• Disseminate information regarding community rules, regulations, and upcoming events. Collaborate with management to ensure consistent messaging.
• Facilitate communication between the board, homeowners, and vendors.

• Previous experience in an administrative role, preferably within an HOA or similar organization.
• Organizational skills and the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team, maintaining a positive attitude.
• High level of discretion and confidentiality in handling sensitive information.

Education & Experience
• Five (5) years minimum of receptionist and administrative experience
• High School diploma or higher education
• Experience in residential multi-family or Homeowners Association
• Excellent communication skills, written, verbal, and active listening.
• Organizational and time management abilities
• Intermediate to Advanced competency in Microsoft Applications, particularly Word, Outlook, Excel, and Adobe

Pay and Benefits:

$18.00   to $20.00, depending on education and experience.

Benefits include:

• • Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
  • Highest level employee plan will incur a cost
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA 
  • Education Reimbursement 
  • 401K matching 
  • Employee Assistance Program (EAP)
  • 11 paid Holidays