Onsite Support Engineer - Fulltime - The Dignify Solutions, LLC
New York, NY 10001
About the Job
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Provides third level investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & within SLA
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging/reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
Source : The Dignify Solutions, LLC
