Operational Planner - LEGOLAND Parks

Scope of Job:

Responsible for creating and maintaining schedules for 
various departments within the park. Scheduling 
Coordinators will also be involved in monitoring guest 
flow throughout the park and coordinating staff 
movement where needed. The Scheduling Coordinators 
will also assist in collating operational data and ensuring 
accuracy of staff and scheduling databases.

Key Objectives:
▪ Works with scheduling software to produce week staffing schedules 
delivered to standard.
▪ Monitors guest flow throughout the park 
▪ Coordinates day to day staffing adjustments as dictated by park 
operation and guest flow including call outs, early closes, park hour 
extensions, or low attendance.
▪ Collects data as needed by Central Planning Management team.

Main Responsibilities:
▪ Completes schedules of assigned departments and zones accurately 
and on time.
▪ Inputs and adjusts staff availability in scheduling software
▪ Ensures accuracy of line schedules/labor matrices used according to 
operating hours and attendance forecasts.
▪ Participates in Central Planning Duty shifts
▪ Receives staff call outs and works to fill staffing vacancies through 
calling in staff or adjusting existing staff.
▪ Participates in regular meetings with park management team regarding 
scheduling needs
▪ Tracks training records for all staff to ensure correct compliance and 
safety protocols when scheduling.
▪ Assists with collating and tracking various metrics regarding staff, park, 
weather, KPIs and guest data, etc.
▪ Performs other duties as assigned.

Health & Safety:
Abide but all Park Compliance rules and SOPs when assigning staff to shifts.
Employees are responsible for the safety of themselves, their colleagues and guests 
(where appropriate), in line with the Group Policy (HS001) and the law. In particular, 
they must ensure that they follow safe working procedures for all work activities that 
they undertake and they must not use any tools or equipment for which they have 
not been trained. Where incidents do occur, they must ensure that they are 
reported to their line manager and must cooperate with any investigation as 
appropriate.

Physical Demands:
▪ Ability to sit for sustained periods of time to attend on-site and off-site 
meetings, perform paperwork activities, travel and drive.
▪ Intermittent and prolonged standing and walking to move about the park 
site, and interact with employees.
▪ Finger dexterity sufficient to complete paperwork activities and to use a 
computer.
▪ Visual acuity sufficient to read written materials, to complete paperwork 
activities, and to drive.
▪ Hearing sufficient to communicate with individuals in person and by 
telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Job Requirements:
▪ Must be willing to work flexible hours, including evenings and weekends to 
support park operations.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Background and Experience:
At least 2 years of theme park or hospitality experience in a scheduling role or lead 
or above required. A hospitality degree or bachelor's in business management is 
preferred. Must show high aptitude in the use of all Microsoft Office modules. Open 
availability to be able to support theme park operational hours. Comfortable around 
various forms of software and technology in terms of troubleshooting and 
administration. Strong written and verbal communicator. Flexible, Pragmatic, Action 
Oriented Problem Solver.